Experienced Overnight Healthcare Customer Service Representative – Remote Work Opportunity with Comprehensive Benefits and Growth Potential at Blithequark

About Blithequark Blithequark is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in numerous countries and a diverse team of over 410,000 inspired and passionate people speaking more than 300 languages, Blithequark is a force of good in supporting communities, clients, and the environment. Benefits of Working with Blithequark At Blithequark, we prioritize the well-being and growth of our employees. Our comprehensive benefits package includes: Paid Training to help you develop new skills and advance in your career Competitive Wages with opportunities for growth and recognition Full Benefits, including Medical, Dental, Vision, 401k, and more Paid Time Off to recharge and pursue your interests Employee wellness and engagement programs to support your mental and physical health Blithequark and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. As a Customer Service Representative at Blithequark, you will be a key contributor to making that happen. In this role, you will work in a collaborative and engaging environment, fielding customer inquiries and finding innovative ways to respond. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Our employees are our greatest asset, and we are committed to providing opportunities for growth and advancement. In fact, our Chief Client Officer started her career at Blithequark as an agent and advanced to the pinnacle of the company. At Blithequark, the sky is the limit! Responsibilities As an Overnight Healthcare Customer Service Representative at Blithequark, your responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues Upselling if required Qualifications We are looking for fearless people – individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: The ability to work remotely in a virtual team environment 6 months of customer service experience (preferred) To be over 18 years of age The ability to type 25 wpm A High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills The ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements To work from home with Blithequark, you will need: A reliable internet connection with: A minimum subscribed download rate equal to or exceeding 12.0 Mbps A minimum subscribed upload rate equal to or exceeding 3.0 Mbps No packet loss and ping under 50ms Proof of internet speed A clean and quiet workspace Be Part of Our Blithequark Family At Blithequark, our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Blithequark is an Equal Opportunity Employer, and we encourage all qualified candidates to apply. What We Offer As a full-time Overnight Healthcare Customer Service Representative at Blithequark, you can expect: A competitive hourly rate of $14.00 A comprehensive benefits package, including: 401(k) Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance The opportunity to work from home and enjoy a better work-life balance A dynamic and supportive work environment with opportunities for growth and advancement How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please create a profile and apply to the position using the link below. We look forward to hearing from you! Apply now and take the first step towards a rewarding career with Blithequark! Apply for this job