Experienced Part-Time Customer Service Representative – Remote Home Services Support Specialist

Welcome to blithequark: Where Exceptional Customer Service Meets Innovative Home Solutions At blithequark, we're passionate about revolutionizing the home services industry with our commitment to reliability, quality, and stress-free experiences for our clients. As a growing, service-driven company, we're dedicated to making home repairs and improvements simple, efficient, and hassle-free. Our team values professionalism, clear communication, and exceptional customer service, and we're looking for like-minded individuals to join our dynamic team as a part-time Customer Service Representative. About the Role: Part-Time Customer Service Representative We're seeking a highly skilled and enthusiastic Customer Service Representative to be the friendly voice that helps our clients get the home services they need. This is a part-time, remote position (20-25 hours per week) with the potential to grow into a full-time role. As a key member of our team, you'll be responsible for providing outstanding customer support, scheduling virtual assessments, and booking jobs efficiently. If you're organized, tech-savvy, and know how to keep things running smoothly, we want to hear from you! Key Responsibilities: Answering client calls and providing exceptional customer support to ensure a seamless experience Scheduling virtual assessments and booking jobs efficiently to maximize productivity Handling clerical tasks to keep operations running smoothly and ensuring attention to detail Using ServiceTitan to manage scheduling and client information with ease and accuracy Communicating clearly and professionally with both customers and our team to foster a collaborative environment What You Need to Succeed: To excel in this role, you'll need: Reliable phone and internet connection (a must for remote work) Experience with ServiceTitan or similar scheduling software (highly preferred) Strong organizational skills and attention to detail to ensure seamless operations Ability to multitask while maintaining a positive, can-do attitude in a fast-paced environment Prior customer service experience (a plus, but not required) Familiarity with Home Service/Construction lingo (a huge plus, but not necessary) Essential Qualifications: To be considered for this role, you should have: Excellent communication and interpersonal skills to build strong relationships with clients and team members Strong problem-solving skills to resolve customer complaints and concerns effectively Ability to work independently in a remote setting while maintaining productivity and motivation Basic computer skills and familiarity with software applications (including ServiceTitan) High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications: While not required, the following qualifications are highly desirable: 1-2 years of customer service experience in a related industry (home services, construction, or similar) Experience with customer relationship management (CRM) software or similar technologies Certifications or training in customer service, communication, or a related field Knowledge of home services, construction, or a related field (a plus, but not necessary) Skills and Competencies: To succeed in this role, you'll need to demonstrate: Excellent communication skills : verbal and written, with the ability to articulate complex information clearly and concisely Strong problem-solving skills : ability to analyze problems, identify solutions, and implement effective resolutions Attention to detail : ability to maintain accuracy and attention to detail in a fast-paced environment Organizational skills : ability to prioritize tasks, manage multiple projects, and meet deadlines Technical skills : proficiency in software applications, including ServiceTitan, and ability to learn new technologies quickly Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our team members grow and develop in their careers. As a part-time Customer Service Representative, you'll have the opportunity to: Develop your customer service skills and expertise in a dynamic and supportive environment Learn about the home services industry and stay up-to-date on the latest trends and technologies Advance to a full-time role or explore other opportunities within the company as you grow and develop Participate in ongoing training and professional development programs to enhance your skills and knowledge Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and supportive company culture. As a remote team member, you'll be part of a dynamic and collaborative environment that values: Teamwork and communication : we believe in working together to achieve common goals and supporting each other every step of the way Innovation and creativity : we encourage new ideas and approaches to help us stay ahead of the curve and drive success Professional development : we're committed to helping our team members grow and develop in their careers Work-life balance : we believe in maintaining a healthy balance between work and personal life to ensure our team members are happy and fulfilled Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Hourly rate : $20.00 - $25.00 per hour, depending on experience and qualifications Flexible scheduling : work from anywhere, at any time, as long as you have a reliable internet connection Opportunities for advancement : potential to transition to a full-time role or explore other opportunities within the company On-the-job training : comprehensive training program to help you develop your skills and knowledge Work-from-home benefits : enjoy the flexibility and convenience of working from the comfort of your own home Conclusion: If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our part-time Customer Service Representative position. At blithequark, we're committed to providing exceptional customer service and making a positive impact in our community. Join our dynamic team and be part of a company that values innovation, teamwork, and professional growth. Apply today and take the first step towards an exciting and fulfilling career with blithequark! Apply for this job