Experienced Part-Time Customer Service Representatives – Remote Work Opportunity in Insurance Support

Introduction to arenaflex At arenaflex, we are passionate about delivering exceptional customer experiences through our innovative approach to digital transformation. With over 35 years of experience in serving customers across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, we have established ourselves as a leader in making digital processes feel more human. Recently recognized as a Great Place to Work in the US, we are committed to fostering an inclusive and supportive work environment that encourages growth, learning, and success. Job Overview We are seeking friendly, action-oriented, and customer-focused individuals to join our Insurance team as part-time Customer Service Representatives. As a key member of our team, you will handle inbound customer calls, manage outbound follow-up calls, and provide support for customer inquiries regarding insurance products and services. Your excellent communication skills, attention to detail, and ability to build rapport with customers will be essential in delivering exceptional service and meeting objectives. Key Responsibilities: Handle inbound customer calls and respond to inquiries regarding insurance products and services Manage outbound follow-up calls to ensure customer satisfaction and resolve issues Provide basic policy information and transfer calls to the correct team when escalation is required Perform other related duties as needed to support the team and ensure customer satisfaction Work Schedule and Requirements This is a part-time, remote work opportunity that requires up to 30 hours per week. You will be scheduled to work Monday through Friday, with shifts starting at 10AM or noon. To be successful in this role, you must have: Excellent Internet connectivity with speeds of 10 Mbps upload and 50 Mbps download A hard-wired Internet connection and a quiet, distraction-free, and secure workspace A reliable computer and necessary equipment (which will be provided by arenaflex) Qualifications and Skills To be considered for this role, you should have: 2+ years of customer service experience, with call center experience being a plus High school diploma or GED High level of accuracy when completing tasks Proficient PC skills with typing speed of 30+ WPM Strong communication, time management, and interpersonal skills Preferred Qualifications: Experience in the insurance industry or a related field Knowledge of customer service software and technology Ability to work in a fast-paced environment and adapt to changing situations Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a part-time Customer Service Representative, you will have opportunities to advance to full-time positions or explore other roles within the company after just six months. We offer competitive hourly pay, paid training, and a range of benefits, including medical, dental, and vision coverage, as well as reward and recognition programs. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. Compensation and Benefits We offer a competitive hourly rate of $17 per hour, plus reward and recognition programs, paid time off, and a range of benefits, including: Medical, dental, and vision coverage Employee Assistance Program (EAP) Health and wellness programs Opportunities for advancement and professional growth Conclusion If you are a motivated and customer-focused individual looking for a part-time opportunity to work from home, we encourage you to apply for this role. At arenaflex, we are committed to delivering exceptional customer experiences and creating a positive and inclusive work environment. Join our team and take the first step towards a rewarding and challenging career in customer service. How to Apply To apply for this role, please click on the "Apply Job" link and follow the instructions to register as a candidate. We look forward to receiving your application and exploring how you can contribute to our team's success. Apply for this job