**Experienced Part-Time Customer Support Representative – Dance Industry Software Solutions**

Are you passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex software issues? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's Rec & Leisure business line as a part-time Customer Support Representative. In this role, you will be the face of our company, providing top-notch support to our customers and helping them succeed with our innovative software solutions. **About blithequark** blithequark is a family of SaaS solutions that empowers organizations to manage, administer, and process payments with ease. Our software is designed to optimize operations, streamline processes, and enhance the overall customer experience. With a focus on the Rec & Leisure industry, we help dance studios and other organizations offer online registration, tuition calculation, and payment options for their students. Our software boasts a host of integrated tools, making it an essential part of any successful business. **Job Summary** As a part-time Customer Support Representative, you will be responsible for providing exceptional support to our customers via phone, chat, and email. You will work closely with our Development and Quality Assurance teams to identify, triage, and resolve system issues. Your attention to detail, analytical skills, and ability to communicate complex solutions to technical and non-technical audiences will make you an invaluable asset to our team. **Responsibilities** * Provide top-notch support to our customers via phone, chat, and email, ensuring they have a great experience using our product. * Troubleshoot software issues and provide solutions that meet our customers' business needs. * Answer both process (how-do-I?) and business (how-should-I?) inquiries and requests, demonstrating a deep understanding of our software and its applications. * Work directly with clients, as well as Development and Quality Assurance teams, to identify, triage, and resolve system issues. * Document frequently asked questions and prepare knowledge-based content to help our customers quickly find answers to common questions. * Document requirements and user stories for production issues and feature requests, ensuring that our development teams have a clear understanding of customer needs. **Requirements** * Strong customer service and analytical skills, with a proven track record of outstanding performance and achieving goals. * Comfortable helping customers via phone support and able to diagnose and explain complex solutions to technical and non-technical audiences. * Ability to quickly learn computer software and operating procedures, with a focus on our SaaS solutions. * Proficient in Microsoft Office Suite or related software, with experience in customer support or a related field. * Flexible work schedule, with a minimum of 20-29 hours per week, including some weekend shifts. * Excellent communication (written and verbal) and time management skills, with a focus on meeting deadlines and delivering high-quality results. * Success-driven, with a passion for the dance industry and a desire to learn and grow with our company. * Previous experience with SaaS or payments industry preferred, but not mandatory. **What We Offer** * A comprehensive employee benefits program, including medical, dental, and vision insurance options, 100% employer-paid short/long-term disability, basic life insurance, and a 401(k) option with 100% company match. * Flexible paid personal/vacation time built on mutual trust and accountability, with 10 sick days annually and 10 company-paid holidays. * A culture that values work-life balance and celebrates successes, with a focus on employee well-being and growth. * Opportunities for career growth and development, with a focus on employee empowerment and autonomy. * A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion. **Inclusion and Diversity** blithequark is an Equal Employment Opportunity Employer, committed to building a diverse, inclusive, and authentic workplace. We value diverse backgrounds, experiences, and viewpoints, and do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. **Salary Range Disclosure** The base range represents the low and high end of the blithequark salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of blithequark's total compensation package for employees, which includes discretionary bonuses, long-term incentives, and a flexible paid vacation/personal time policy. **Salary Range** US Remote: $20/hr **How to Apply** If you are passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex software issues, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About blithequark** blithequark provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. **Join Our Team** At blithequark, we are committed to building a diverse, inclusive, and authentic workplace. We value diverse backgrounds, experiences, and viewpoints, and are excited to welcome talented individuals who share our passion for delivering exceptional customer experiences. If you are passionate about the dance industry and have a knack for troubleshooting complex software issues, we invite you to join our team as a part-time Customer Support Representative. Apply today and take the first step towards a rewarding career with blithequark! Apply for this job