Experienced Part-time Customer Support Representative – Live Chat and Automotive Sales Lead Generation

Introduction to blithequark Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and the automotive industry converges with innovative sales strategies. At blithequark, we are passionate about delivering exceptional customer experiences through online conversations, representing our esteemed automotive dealer clients with favor and professionalism. Our mission is to turn every chat into a meaningful lead, driving revenue for our clients and fostering long-term relationships. If you are a positive, energetic individual with a knack for great customer service and a comfort with technology, we invite you to join our team as a Part-time Customer Support Rep – Chat. Job Overview This part-time role is based on-site, offering the unique opportunity to engage with customers through live online chats, providing accurate information about our products and services, and skillfully guiding conversations towards scheduling appointments and capturing leads. Our ideal candidate is someone who thrives in a fast-paced environment, is adept at multitasking, and possesses excellent written and verbal communication skills. Previous experience in retail customer service or the automotive industry is a plus, but we welcome individuals from diverse backgrounds who are eager to learn and grow with our team. Key Responsibilities Manage a wide range of customer inquiries via online chat, ensuring timely and professional responses that meet our high standards of customer service. Provide accurate and detailed information about our products and services, addressing customer queries and concerns in a clear and concise manner. Narrow down on appointment information to successfully schedule appointments, leveraging your communication skills to understand customer needs and preferences. Capture customer contact information for lead generation and client review, ensuring all interactions are summarized based on customer needs for comprehensive client review. Develop and maintain a knowledge base of our evolving products and services, staying updated on the latest offerings and industry trends to provide informed support to our customers. Essential Qualifications To excel in this role, you should possess: Previous experience in retail customer service or the automotive industry, though not necessary, is highly preferred. Intermediate internet and window-based computer skills, with the ability to navigate through various software applications with ease. A strong ability to multitask, with gaming experience being helpful in demonstrating your capacity to handle multiple tasks simultaneously. A positive and professional demeanor, with excellent written and verbal communication skills that can engage and satisfy our customers. The ability to adapt to change and thrive in a quick-paced work environment, where no two days are the same and challenges are opportunities for growth. Preferred Qualifications In addition to the essential qualifications, the following are preferred: Experience in a similar customer support role, particularly in a live chat environment. Familiarity with the automotive industry, including knowledge of vehicles, services, and sales processes. Advanced computer skills, with proficiency in typing at least 35 words per minute, though 40 words per minute and above is preferred. Scheduling and Training We are looking for individuals who can commit to working 4-hour time blocks daily, with a minimum requirement of 16+ hours per week. Upon hiring, you will be required to attend 4 weeks of comprehensive training, scheduled from Tuesday to Saturday, 10AM – 6:30PM CST. This training period is crucial for equipping you with the knowledge and skills necessary to excel in your role. After completing the training, you will enjoy flexible scheduling that accommodates your needs while ensuring our customer support operations run smoothly. Benefits of Working at blithequark At blithequark, we value our employees and strive to create a work environment that is not only productive but also enjoyable and rewarding. Some of the benefits you can look forward to include: Great training programs designed to enhance your skills and knowledge, ensuring you are always up-to-date with the latest industry trends and best practices. Facility amenities such as an onsite dining facility offering complimentary breakfast and lunch, a fitness center to help you stay active, and an onsite medical center for your health and wellness. A wide variety of sports and social leagues to participate in after work, fostering teamwork and camaraderie among colleagues. Volunteering initiatives through our Associate Foundation, providing opportunities to give back to the community and make a positive impact. Work Environment and Culture blithequark promotes a healthy lifestyle by maintaining a non-smoking environment. We are an equal opportunity employer, committed to diversity and inclusion, and welcome applications from qualified candidates of all backgrounds. Our culture is built on the principles of professionalism, respect, and teamwork, aiming to create a workplace where everyone feels valued, supported, and empowered to contribute their best. Compensation and Perks While specific compensation details are discussed during the hiring process, we offer competitive pay and a range of perks and benefits designed to recognize your hard work and dedication. From performance-based incentives to opportunities for professional growth and development, we are committed to ensuring that your career with blithequark is both fulfilling and rewarding. Conclusion If you are a motivated and customer-focused individual looking for a challenging yet rewarding role in a dynamic and supportive environment, we encourage you to apply for the Part-time Customer Support Rep – Chat position at blithequark. This is an exciting opportunity to join a team of like-minded professionals who share your passion for delivering exceptional customer experiences and driving business success through innovative sales strategies. Apply today and take the first step towards a fulfilling career with blithequark. Apply for this job