Experienced Part-Time Customer Support Specialist – Delivering Exceptional Service in a Fast-Paced Fintech Environment at arenaflex

Introduction to arenaflex Imagine a world where individuals can effortlessly invest in the future they envision, and where the barriers to launching and managing investment vehicles are significantly reduced. At arenaflex, we're dedicated to making this vision a reality by providing a seamless platform that streamlines the process of setting up and running angel syndicates and venture firms. With a strong foundation of trust from over 7,000 VCs, angels, and founders, we're just beginning our journey to revolutionize the investment landscape. About the Role We're seeking an exceptional Part-Time Customer Support Specialist to join our team at arenaflex. As the frontline point of contact for our customers, you will play a vital role in delivering high-quality support, addressing customer issues, and ensuring an exceptional customer experience. If you're passionate about providing top-notch service, are detail-oriented, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Serve as the primary point of contact for customer support, handling emails, chats, and calls from our customers in a professional and courteous manner. Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services, ensuring timely and effective resolutions. Deliver high customer satisfaction scores by being truly customer-centric and a skilled problem-solver, consistently seeking opportunities to improve the customer experience. Collaborate with the team to troubleshoot problems, leaving internal notes for the Customer Support Manager, sharing feedback with our product team, and correctly tagging tickets for future data analysis. Champion the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the arenaflex customer experience. Working Hours and Schedule This is a part-time remote position with a fixed schedule, requiring a commitment of 24 hours per week. The schedule is as follows: Monday to Thursday: 6:00pm - 9:00pm Saturday and Sunday: 10:00am - 4:00pm We prioritize candidates who can commit to the full set of hours; however, we are open to a job share arrangement. If you can commit to at least all evening or all weekend hours listed, we welcome you to apply. Must-Have Qualities Detail-Oriented: You possess a meticulous attention to detail, suggesting improvements to templates and documents with an eye for precision. Brilliant Communicator: You understand the importance of effective and clear communication in all aspects of the role, communicating empathetically and working on improvements to enhance customer communication. Customer-Centric Focus: You genuinely care for the customer, making it a point to understand their needs, concerns, and expectations, and dedicating yourself to ensuring a positive and fulfilling experience for every customer interaction. Adaptable and Fast Learner: You have the capacity to adapt to new processes, regulations, and tools with the right coaching, essential for success in this role. Your Experience and Background We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you're able to meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values. Nice to Have Experience working within a fintech or B2B environment A keen interest in technology, venture capital, and angel investing Familiarity with Zendesk and Airtable would be a definite plus The Hiring Process Our hiring process typically takes two weeks, although it may be shorter or longer, depending on your availability. We'll accommodate your schedule and provide detailed feedback within 24 hours of each interview. The process includes: Interview with our People & Talent Lead: Unpack the role, learn more about us, and ensure you're the right fit for the position. Take-Home Challenge: Assess how well you'd perform in the role by completing a task. Interview with our Head of Commercial: Discuss your experience and skills with the hiring manager. Final Interview with our Co-CEOs & Founders: Spend time with our founders, meet team members, and gain a broader sense of our culture and what it's like to work with us. Salary and Benefits The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience, based on an FTE salary of £30,000 - £39,000. Our benefits include: An equity option package to benefit from our success Remote-first work arrangement with flexibility and support for your life outside of work Choose your own laptop and receive an additional £1000 to spend on your home-tech setup £1000 yearly allowance for learning and wellness initiatives Private health insurance to ensure your health isn't compromised Receive your own expense card, eliminating out-of-pocket spending for work items and tools Work Environment and Company Culture At arenaflex, we encourage a balanced way of working, expecting you to work hard and relish the challenge while supporting your life outside of work. We value spending time together as a team, with monthly in-person socials and access to shared workspaces. Our culture is built on diversity, inclusion, and the power of unique perspectives, and we warmly invite applications from individuals of every background. Conclusion If you're passionate about delivering exceptional customer support, are detail-oriented, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and be part of a revolutionary journey to shape the future of investment and finance. Apply now and take the first step towards an exciting and rewarding career with a company that values your unique perspective and contributions. Apply for this job