Experienced Part-Time Customer Support Specialist for Weekend Shifts – Remote Work Opportunity in Customer Service and Transportation Management

Introduction to arenaflex At arenaflex, we're driven by a common purpose to deliver a better world. As a global team of over 50,000 professionals, we're partnering with clients to solve the world's most complex challenges and build legacies for future generations. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of our team, delivering projects that create a positive and tangible impact around the world. Job Overview We're seeking a highly skilled and experienced Part-Time Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing accurate and timely responses to commuters and others who are seeking information and assistance related to commuter travel. This is a weekend shift position, and you will be working remotely, with occasional requirements to attend training and meetings in the office. Key Responsibilities Provide accurate, polite, and responsive telephone, email, and web-based customer service support Develop familiarity with transportation services in Connecticut and multi-task across multiple web-based and printed sources to locate relevant transportation information Provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate Use Live Chat programs to respond to customer inquiries online and monitor multiple email accounts to provide written responses to inquiries Compile and issue time-sensitive service alerts via multiple communication channels and create customized commute plans based on an individual's travel needs Conduct outbound follow-up calls to provide a second level of customer service when appropriate and perform administrative tasks to support outreach and marketing teams Communicate with transportation providers to gather and update route/schedule services and utilize CMS and other computer programs and office equipment to accomplish assigned tasks Essential Qualifications High school diploma plus two years of experience or demonstrated equivalency of experience and/or education Ability to work weekend shifts and attend a two-week training program on weekdays Strong customer service skills and ability to work in a fast-paced environment Excellent communication and problem-solving skills Ability to work independently and as part of a team Preferred Qualifications Previous customer service experience Experience using Microsoft Office or G Suite products Familiarity with transportation services in Connecticut Experience working in a remote or virtual environment Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to training and development programs, as well as opportunities to work on a wide range of projects and collaborate with experienced professionals in the field. We're dedicated to fostering a culture of equity, diversity, and inclusion, and we invite everyone to bring their whole selves to work, using their unique talents, backgrounds, and expertise to create transformational outcomes for our clients. Work Environment and Company Culture At arenaflex, we're proud of our dynamic and supportive work environment. We offer hybrid work options, allowing you to work from an arenaflex office, remote location, or at a client site. We're committed to providing a safe and respectful workplace, where everyone feels valued and empowered to contribute. Our company culture is built on a foundation of integrity, entrepreneurial spirit, and a pioneering mindset, and we're always looking for talented and motivated individuals to join our team. Compensation and Benefits We offer a competitive compensation package, with an expected hourly range of $19.57 - $34.24. Our benefits program is designed to meet the diverse needs of our employees and their families, and includes medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, and a robust global well-being program. We're also committed to providing opportunities for career growth and development, as well as a culture of equity, diversity, and inclusion. Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at arenaflex, you'll be part of a global team that's dedicated to making a positive impact on the world. Don't miss out on this chance to join our team and start building a better world for future generations. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job