**Experienced Part-Time Customer Support Specialist – Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a part-time Customer Support Specialist. In this role, you will play a vital part in helping us deliver our verification product to our customers, ensuring a seamless and best-in-class experience for the hundreds of thousands of unique users our product and web application serve each month. **About blithequark** blithequark is a leading provider of innovative verification solutions, empowering businesses to make informed decisions with confidence. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded professionals to join our mission. As a part-time Customer Support Specialist, you will be an integral part of our operations and support team, working closely with customers, consumers, and respondents to ensure a smooth verification process. **Responsibilities** As a part-time Customer Support Specialist at blithequark, your key responsibilities will include: * Independently resolving a high volume of inbound tickets across phone, email, and chat channels, meeting Service Level Agreements (SLAs) while delivering exceptional service. * Troubleshooting technical issues and providing clear, actionable solutions to customers. * Conducting proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction. * Navigating multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results. * Adhering to internal procedures to ensure exceptional customer service and compliance with regulatory standards. * Communicating effectively with internal teams and customers, gathering and sharing all necessary information to support blithequark platform users. * Escalating ambiguous issues to the appropriate teams for timely resolution. * Continuously improving the income and employment verification process by identifying bottlenecks and suggesting improvements. **Work Environment and Schedule** This is a part-time position, with a work schedule of 5-6 hours per day, Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window. As a remote worker, you will have the flexibility to work from the comfort of your own home, with a reliable high-speed internet connection required. **Requirements** To be successful in this role, you will need to possess: * At least 2 years of experience providing technical support in a high-volume call center or similar environment. * A commitment to delivering a world-class customer experience with professionalism and empathy. * Excellent self-management skills, consistently meeting deadlines and producing high-quality work. * The ability to navigate through multiple systems using a simple set of instructions. * The highest standards of organization, efficiency, and attention to detail. * Resilience and composure under pressure. * Excellent verbal and written communication skills. * A strong work ethic and motivation to succeed. * A focus on security in your personal and professional life, with a commitment to handling sensitive personal data with care. **Nice to Have** While not required, the following skills and experiences would be beneficial: * Spanish language fluency. * Experience working for a startup or similar environment. **Compensation and Benefits** Our cash compensation for this role is targeted at $17 - $19 per hour, with final offer amounts determined by multiple factors, including candidate expertise. As a valued member of our team, you will also have access to a range of benefits, including: * Opportunities for career growth and professional development. * A dynamic and supportive work environment. * Flexible work arrangements, including remote work options. * A comprehensive compensation package, including competitive hourly rates and benefits. **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Contact Us** If you have any questions before applying, please don't hesitate to contact us at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job