**Experienced Part-Time Remote Customer Service Specialist – Healthcare and Insurance Support**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex healthcare systems and insurance policies? If so, we invite you to join blithequark's team as a Part-Time Remote Customer Service Specialist. As a key member of our Access Center, you will be responsible for providing top-notch support to patients, healthcare providers, and facilities, ensuring seamless coordination of patient care. **About blithequark** blithequark is a multi-specialty physician-led organization that has been providing access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas since 1994. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. As a part of blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional patient care and making a meaningful difference in people's lives. **Job Summary** As a Part-Time Remote Customer Service Specialist, you will be responsible for navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry. You will also manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity. **Responsibilities** * Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA. * Manages a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensures resolution to the call. * Leverages critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; researches complex issues in the electronic health record and consults/escalates to clinical staff when necessary; leverages multiple job aids and resources to provide appropriate level of service. * Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours. * Manages calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations. * BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. **Requirements** * High School Diploma or GED * 2-5 years of recent healthcare or customer service experience * No supervisor experience required * Ability to work in a constant state of alertness and in a safe manner * Typing test required (minimum speed 35 wpm, 90% accuracy) * Must live within 1 hour of St. Louis, Missouri **Benefits and Perks** As a Part-Time Remote Customer Service Specialist, you will be eligible for a range of benefits and perks, including: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance paid for by blithequark * Pension Plan/403(b) Plan funded by blithequark * 401(k) plan with blithequark match * Tuition Assistance available on first day * BJC Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our culture is built on a foundation of respect, empathy, and open communication, and we are committed to providing a work environment that is inclusive, diverse, and supportive of all employees. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Part-Time Remote Customer Service Specialist, you will have access to a range of learning and development opportunities, including: * BJC Institute for Learning and Development * Tuition Assistance * Mentorship programs * Opportunities for advancement and career growth **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job