**Experienced Part-Time Remote Customer Service Specialist – Patient Access and Care Coordination**

Join arenaflex, a leading healthcare organization, as a Part-Time Remote Customer Service Specialist and play a vital role in delivering exceptional patient care and experience. As a key member of our team, you will be responsible for providing top-notch customer service, navigating electronic health records, and coordinating patient care. If you are passionate about delivering exceptional patient experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we have provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. **Role Purpose and Responsibilities** As a Part-Time Remote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls for assigned practices, serving as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This role requires critical thinking, speed, and accuracy to identify the reason for the call and take appropriate action based on the caller's need and acuity. **Key Responsibilities:** * Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry in the electronic health record. * Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations. * Leverage critical thinking to identify the reason for the call and take appropriate action based on the caller's need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary. * Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics. * Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs. * Communicate directly with providers (physicians) to relay pertinent clinical information during after-hours. **Minimum Requirements:** * High School Diploma or GED * 2-5 years of experience in a customer service or healthcare-related role * No supervisor experience required **Preferred Qualifications:** * Experience in a healthcare setting or customer service role * Knowledge of electronic health records and healthcare software * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and manage multiple priorities **Benefits and Legal Statement** arenaflex offers a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Our benefits include: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance paid for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * arenaflex Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance To learn more about our benefits, please visit [www.arenaflextotalrewards.com/Benefits]( **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **How to Apply** If you are passionate about delivering exceptional patient experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please visit [ to submit your application. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture values collaboration, innovation, and customer-centricity. We are committed to providing a supportive and inclusive work environment that fosters growth and development. **Career Growth Opportunities and Learning Benefits** arenaflex offers a range of career growth opportunities and learning benefits to support your professional development. Our Institute for Learning and Development provides training and development programs to help you grow in your role and advance your career. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. We also offer a range of perks and benefits, including comprehensive medical, dental, and vision insurance, disability insurance, and a 401(k) plan with company match. **Conclusion** Join arenaflex as a Part-Time Remote Customer Service Specialist and be part of a team that is dedicated to delivering exceptional patient care and experiences. If you are passionate about customer service, problem-solving, and delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Apply for this job