**Experienced Part-Time Remote Data Entry Specialist – Customer Service Representative**

**Job Summary:** Join arenaflex, a well-established American pharmaceutical retailer and company, as a Part-Time Remote Data Entry Specialist – Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing patient enrollment, and handling high-volume client requests. If you possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch customer experiences, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. We are committed to delivering exceptional customer experiences and making a positive impact in our communities. **Key Responsibilities:** As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for: * Utilizing arenaflex's remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system. * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing. * Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions. * Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis. * Resolving Outsider Oddballs by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements. * Providing support to pharmacists, both in-office and at other locations, recognizing and conveying issues to senior-level staff as necessary. * Acquiring a dynamic professional license or certification within the initial 90 days and maintaining a current professional license or certification. **Essential Capabilities:** * Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online). * Basic web search skills to include opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. * Transitional level keyboarding skills (at least 25 WPM, typing by memory, organizing reports). * Effective communication skills, both written and verbal. **Preferred Capabilities:** * At least one year of pharmacy technician experience in a retail or call center environment. * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction. * Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents). * Familiarity with Spanish and English. **Benefits:** As an arenaflex employee, you will have access to a range of benefits, including: * Health care benefits: arenaflex generally offers health care benefits such as medical, dental, and vision insurance to eligible employees. * Prescription drug discounts: due to its focus on pharmaceutical services, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies. * Employee Assistance Program (EAP): many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families. * Paid time off: arenaflex generally provides paid time off for holidays, vacations, and sick days. * Retirement plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement. * Employee discounts: employees often receive discounts on products and services sold in arenaflex stores. * Professional development: arenaflex may offer opportunities for professional development and advancement within the company. * Wellness programs: due to its focus on health and wellness, arenaflex may offer wellness programs designed to promote employee health. * Flexible scheduling: depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job