**Experienced Part-Time Remote Medical Customer Service Specialist – Healthcare Industry Expert**

At arenaflex, we're dedicated to delivering exceptional patient care and fostering a culture of compassion, innovation, and teamwork. As a Remote Medical Customer Service Specialist – part time, you'll play a vital role in supporting our mission to provide safe, quality healthcare and build enduring relationships with our patients. If you're passionate about delivering outstanding customer service and have a strong background in medical revenue cycle experience, we encourage you to join our team! **About arenaflex** arenaflex is a leading healthcare provider with a strong presence in 15 states across the nation. We operate 71 acute-care hospitals and over 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers, and ambulatory surgery centers. Our commitment to helping people get well and live healthier is at the heart of everything we do. **Job Summary** As a Remote Medical Customer Service Specialist – part time, you'll be responsible for providing exceptional customer service to patients and families while navigating complex medical revenue cycle processes. You'll work closely with our team to ensure timely and accurate resolution of patient issues, maintain a working knowledge of workflow systems, and perform various administrative tasks as needed. This is a fully remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team. **Key Responsibilities** * Review and identify issues from calls into the telephony system in a timely manner (50%) * Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%) * Ensure all calls within business hours are answered and handled appropriately while providing exceptionally high customer service to callers within company guidelines (10%) * Perform payment transactions and request payment from accounts reflecting a balance (10%) * Assist with clerical duties as needed, such as email, facsimile, etc. (10%) * Requires close supervision and guidance from the supervisor (10%) **Essential Qualifications** * 1+ years of medical revenue cycle experience * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Proficiency in computer software and systems, including telephony systems and workflow management tools * Strong analytical and problem-solving skills * Ability to maintain confidentiality and handle sensitive patient information **Preferred Qualifications** * 2+ years of medical revenue cycle experience * Experience working in a remote or virtual environment * Familiarity with healthcare industry regulations and compliance * Strong knowledge of medical billing and coding principles * Certification in medical revenue cycle management or a related field **Skills and Competencies** * Excellent customer service and communication skills * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Proficiency in computer software and systems, including telephony systems and workflow management tools * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive patient information **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Remote Medical Customer Service Specialist – part time, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and teamwork **Work Environment and Company Culture** As a Remote Medical Customer Service Specialist – part time, you'll work from the comfort of your own home while still being part of a dynamic and supportive team. You'll have access to: * A fully remote work environment with flexible scheduling options * A collaborative and supportive team environment that encourages open communication and teamwork * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs **Compensation, Perks, and Benefits** As a Remote Medical Customer Service Specialist – part time, you'll receive a competitive hourly rate and access to a comprehensive benefits package, including: * Health insurance * Flexible scheduling * 401k * Student loan repayment programs * Ongoing training and development opportunities * A dynamic and supportive work environment that encourages collaboration and teamwork **How to Apply** If you're passionate about delivering exceptional customer service and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity! Please visit our website to learn more about arenaflex and our commitment to helping people get well and live healthier. Apply for this job