**Experienced Part-Time Virtual Customer Representative - Louisville, KY**

At arenaflex, we pride ourselves on breaking the mold when it comes to employee and customer care. We believe in offering employees the flexibility to design work schedules that meet their individual needs, while also acknowledging that customers require support at various times throughout the day. By blending employees' preferred schedules with customers' needs, we have cultivated an environment where our team members can perform at their best, ensuring exceptional service and satisfaction for our customers. We understand that a 40-hour work week is not for everyone, which is why we offer part-time scheduling options. After completing a comprehensive 5-week training program, during which you will work a standard 40-hour week, you will have the flexibility to work from the comfort of your home on a schedule that allows you to best meet your needs. While this role is remote, you will still need to reside within 50 miles of our Louisville center. This allows you to have the freedom to have team interaction when you choose, while also providing you with the flexibility to work from home. **What You Will Do** As an Experienced Part-Time Virtual Customer Representative, you will be the face of arenaflex, providing exceptional customer service to our valued customers across the USA. Your primary responsibilities will include: * **Customer Champion**: You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers, providing them with the support and assistance they need. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you will be the expert. Not only will you be able to answer questions, but you will also be the solution! Customers require assistance with how to operate their phone, and you will be there to help them every step of the way. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you will be working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace that allows you to focus on providing exceptional customer service. * **Team Player**: We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of arenaflex. As a team player, you will work collaboratively with your colleagues to provide exceptional customer service and support to our customers. **What is in it for YOU** As an Experienced Part-Time Virtual Customer Representative, you will have the opportunity to work in a flexible and dynamic environment that allows you to design your own schedule. Some of the benefits of this role include: * **Flexibility in Schedule**: We offer a range of part-time scheduling options to fit different lifestyles. Whether you're a weekend warrior or prefer morning or evening shifts, we have schedules designed to meet your needs. Most of the schedule offerings will provide 20-25 hours a week. * **Competitive Wage and Savings**: ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! * **Career Growth**: You are in charge of your career at arenaflex and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: Full-time, 5-week training that is 100% paid! **What Skills You Need** While we will provide you with comprehensive training, we are looking for candidates with the following skills and qualifications: * **Right Attitude**: Come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). * **Work from Home Requirements**: You will need to have: + **Internet Connection**: At least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. + **Distraction-Free Workplace**: You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. + **Location**: While you work from home, you must be within 50 miles of our Louisville contact center. **About arenaflex** arenaflex is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, we have become well known for our 100% U.S. based, award-winning customer support. arenaflex has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. arenaflex's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at arenaflex.com or (888) 345-5509. **Pre-employment background check and drug screen is required.** If you are a motivated and customer-focused individual who is looking for a flexible and dynamic work environment, we encourage you to apply for this exciting opportunity. Apply for this job