Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships

Welcome to blithequark blithequark is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1000 companies. With a strong commitment to excellence, we have earned the prestigious Great Place to Work award twice. Our team is dedicated to providing top-notch support to our clients, and we are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative. Job Overview We are looking for a talented and compassionate Customer Service Representative to apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during challenging times. This part-time position offers approximately 3-29 hours per week, with flexible scheduling to accommodate your needs. As a remote position, you will have the opportunity to work from the comfort of your own home office. Key Responsibilities Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries Offer empathy and support to customers during the claim process, ensuring a positive and compassionate experience Collect and document all claim details provided by the customer into the claim system accurately and efficiently Identify and resolve customer issues by adhering to client-specific handling instructions and utilizing call scripting to ensure consistency and efficiency Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage Successfully demonstrate blithequark's core values, including customer-first approach, self-motivation, teamwork, and continuous improvement Required Skills and Abilities To excel in this role, you will need: Excellent language skills, including the ability to read and interpret documents such as police and accident reports, write routine correspondence, and project a confident, clear, and professional telephone presence Bi-lingual proficiency in Spanish is highly preferred Basic computer skills, including knowledge of Microsoft Word and Excel, and the ability to type at least 40 words per minute Strong communication and interpersonal skills, with the ability to provide feedback verbally and in writing in a positive and professional manner Education and Experience We require: A High School Diploma or general education degree (GED) 1-2 years of quality assurance experience is preferred, but not essential Network Requirements To ensure a seamless and secure working experience, you will need: A reliable computer with a stable internet connection A speed test result from the computer you will be working from (www.speedtest.net) An Ethernet connection is not required but strongly recommended A private network, as working in public locations is not permitted No VPNs are allowed, as logins must occur in the US Benefits and Compensation At blithequark, we offer a competitive compensation package, including: Competitive hourly rate Ancillary benefits, such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible after 60 days of employment 401K eligibility after 6 months of employment PTO eligibility after 90 days of employment Employee Assistance Program Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a part-time Customer Service Representative, you will have access to: Ongoing training and coaching to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative team environment that fosters unity and teamwork Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive community that values: Customer-first approach, ensuring that our clients receive exceptional support and service Self-motivation, encouraging team members to take initiative and strive for excellence Teamwork, promoting unity and collaboration among team members Continuous improvement, fostering a culture of growth and development Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a part-time Customer Service Representative at blithequark, you will be part of a dynamic team that values teamwork, growth, and development. Don't miss this chance to join our team and make a positive impact on our clients' lives. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job