**Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at blithequark**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in medical registration, billing, and customer service? If so, we invite you to join blithequark as an Experienced Patient Account Analyst II - CBO Customer Service - Remote. As a key member of our team, you will play a vital role in ensuring the smooth operation of our patient account services, providing top-notch support to our customers, and contributing to the success of our organization. **About blithequark** blithequark is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities, and we are committed to making a positive impact on the lives of those we serve. As a member of our team, you will have the opportunity to work with a talented and compassionate group of individuals who share our passion for delivering exceptional healthcare services. **Job Summary** As an Experienced Patient Account Analyst II - CBO Customer Service - Remote, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will also be responsible for verifying insurance benefits, contacting patients for necessary information, processing financial assistance applications, and resolving inquiries received pertaining to patient accounts. Additionally, you will work closely with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors. **Key Responsibilities** * Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay * Verify insurance benefits * Contact patients for necessary information pertaining to registration, billing, and collection * Process financial assistance applications * Resolve inquiries received pertaining to patient accounts * Post payments, adjustments, and denials to patient accounts * Review accounts for outside collection or legal authorization * Work with internal departments to obtain information for external requests, including refunds * Act as a liaison to outside vendors * Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable * Reconcile electronic payment remittances * Know and follow all billing regulations and corporate compliance plans * Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve * Always show respect and value for our customers and project an image of professionalism * Independently review assigned reports to ensure goals and deadlines are met * Lockbox reconciliation and reporting * Assist management with training new staff * Obtain prior authorization for scheduled services * Perform other duties as assigned **Essential Qualifications** * High school diploma or equivalent * Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80% * Excellent communication and interpersonal skills * Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier * Previous experience with computers and office applications * Ability to move about the office and between workstations * Ability to occasionally lift, move, and carry moderately heavy materials * Commitment to exceptional customer service * Strong organizational skills and ability to multi-task * At least 1 year of experience in medical registration, billing, customer service, or collection * Ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves **Preferred Qualifications** * Bachelor's degree in a related field * Experience with electronic medical records and practice management systems * Knowledge of billing regulations and corporate compliance plans * Experience working in a healthcare setting * Certification in medical billing or coding **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to prioritize tasks and manage multiple projects simultaneously * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and ability to provide exceptional support to our customers **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have the opportunity to grow and develop your skills and knowledge through various training programs and professional development opportunities. We are committed to helping our employees achieve their career goals and reach their full potential. Some of the benefits of working at blithequark include: * Opportunities for career advancement and professional growth * Comprehensive training programs and professional development opportunities * Competitive salary and benefits package * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities for continuing education and professional certification **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that is committed to providing a positive and supportive work environment for our employees. We value diversity, inclusion, and teamwork, and we are dedicated to creating a workplace culture that is respectful, inclusive, and empowering. Some of the benefits of working at blithequark include: * Collaborative and supportive work environment * Flexible work arrangements and remote work options * Comprehensive benefits package, including medical, dental, vision, and life insurance * Paid time off and holidays * 401(k) retirement plan and employee assistance program * Opportunities for continuing education and professional certification * Recognition and rewards for outstanding performance **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Annual salary range: $31,200 - $57,200 * Comprehensive benefits package, including medical, dental, vision, and life insurance * Paid time off and holidays * 401(k) retirement plan and employee assistance program * Opportunities for continuing education and professional certification * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for the Experienced Patient Account Analyst II - CBO Customer Service - Remote position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is respectful, inclusive, and empowering. We do not discriminate on the basis of race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. Apply for this job