**Experienced Patient Advocate Representative – Patient Support Department – Pittsburgh On-Site Call Center**

Are you a compassionate and driven individual seeking a purposeful career that makes a meaningful difference in the lives of patients? Do you thrive in dynamic environments where no two days are the same? At blithequark, we're redefining chronic care management with our innovative approach to at-home patient care. Our Patient Support Department is the heartbeat of our operations, and we're seeking exceptional Patient Advocate Representatives to join our team in Pittsburgh. As a Patient Advocate Representative I, you'll be at the forefront of delivering first-class customer service to our patients, ensuring their satisfaction and well-being are always our top priority. You'll be the go-to expert for resolving patient issues, processing reorders, and providing cross-functional support to our business units. If you're an attentive listener, fast-thinker, and problem-solver with a passion for delivering exceptional patient care, we want to hear from you. **About blithequark** At blithequark, we're committed to providing innovative solutions for chronic care management. Our patient-centric approach is designed to make a meaningful difference in the lives of our patients and their loved ones. We're a dynamic and supportive team that values collaboration, transparency, and trust. Our work environment is intimate and inclusive, with a focus on professional growth and development. **What We Can Offer You** • Competitive wages and attractive incentives • Monday through Friday schedule with flexible hours • Intimate office environment with a supportive team • Opportunities for professional growth and development • Great benefits package, including health, dental, and vision insurance • $2.00 on-site premium for hybrid location **Responsibilities** As a Patient Advocate Representative I, your key responsibilities will include: • Obtaining and processing authorizations for reorders • Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation • Ensuring patients have all required medical documentation to permit billing of services as assigned • Maximizing patient base through retention efforts and cross-selling via phone • Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients • Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities • Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures • Maintaining a high degree of confidentiality always due to access to sensitive information • Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department **Qualifications** To be successful in this role, you'll need: • A minimum high school diploma or GED equivalent • Customer service experience preferred • Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills • Strong attention to detail, multi-tasking, communication, and organizational skills • Exceptional phone and email etiquette • Position may require evening and weekend availability **Our Values** At blithequark, we're guided by three core values that shape our approach to patient care: • **Certainty**: We commit to executing our responsibilities with precision and accuracy, ensuring the lives of our patients depend on our ability to deliver. • **Compassion**: We understand the burdens of patients and their loved ones, and we channel this into a relentless pursuit of customer satisfaction in every part of our business. • **Advancement**: We're endlessly looking for ways to progress and become more innovative in all things we do, encouraging innovative approaches for addressing opportunities and facilitating change. **Why Join blithequark?** • Be part of a dynamic and supportive team that values collaboration, transparency, and trust • Enjoy a competitive wages and attractive incentives package • Take advantage of opportunities for professional growth and development • Make a meaningful difference in the lives of patients and their loved ones • Be part of a company that values innovation, compassion, and advancement **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we want to hear from you. Please submit your application through our careers page at [insert link]. We can't wait to welcome you to our team! **Equal Employment Opportunity** blithequark is an EEO/AA employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from diverse candidates and are an equal opportunity employer. Apply for this job