Experienced Patient Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Resolution in a Fast-Paced Environment

Introduction to blithequark At blithequark, we are on a mission to revolutionize the healthcare industry by accelerating life-changing breakthroughs and improving the delivery of care for all. As a leader in our field, we inspire our employees to discover more, develop new skills, and pursue career-building opportunities that help solve some of today's biggest health challenges around the world. Our goal is to create a work environment where our employees can thrive, grow, and make a meaningful impact on the lives of others. About the Role blithequark's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate, and customer-focused individuals to join our team as a Customer Service Support Representative. As a valued member of our team, you will play a critical role in delivering exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you. Key Responsibilities Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional support and resolution to their inquiries and concerns. Initiate payment plans for patients with outstanding balances, ensuring that they receive the necessary support and guidance to manage their accounts effectively. Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a high level of proficiency in navigating complex systems and applications. Maintain performance goals, consistently meeting or exceeding targets, and demonstrating a commitment to delivering exceptional customer service. Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures. Essential Qualifications High School Diploma or equivalent required, demonstrating a foundation in basic skills and knowledge. Minimum 1+ year of work experience required, preferably in a customer-facing role, such as medical billing, customer service, insurance claims, or a related field. Previous work in a high-volume call environment with several computer windows open is highly desirable, demonstrating the ability to multitask and manage multiple priorities effectively. Previous interaction and communication with patients regarding medical information is strongly preferred, demonstrating a high level of empathy and understanding of patient needs and concerns. Preferred Qualifications Experience working in a fast-paced environment, demonstrating the ability to adapt to changing priorities and deadlines. Excellent organization skills, demonstrating the ability to manage multiple tasks and priorities effectively. Proficiency navigating multiple computer screens and applications, demonstrating a high level of technical proficiency and adaptability. Alpha-Numeric data entry proficiency, demonstrating accuracy and attention to detail in data entry tasks. Excellent communication skills, demonstrating the ability to communicate effectively with patients, colleagues, and other stakeholders. Skills and Competencies Ability to work and learn in a fast-paced environment, demonstrating adaptability and a willingness to learn. Attention to detail, demonstrating accuracy and precision in all aspects of work. Perform successfully in a team environment, demonstrating collaboration, communication, and teamwork skills. Excellent organization skills, demonstrating the ability to manage multiple tasks and priorities effectively. Proficiency navigating multiple computer screens and applications, demonstrating a high level of technical proficiency and adaptability. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Support Representative, you will have access to a range of training and development opportunities, including: A comprehensive training program, designed to equip you with the skills and knowledge necessary to succeed in your role. Ongoing coaching and feedback, providing you with the support and guidance you need to continuously improve and develop your skills. Opportunities for career advancement, providing you with the chance to progress your career and take on new challenges. A range of learning and development resources, including online courses, workshops, and conferences, providing you with the opportunity to expand your skills and knowledge. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Service Support Representative, you will be part of a dynamic and collaborative team, working together to deliver exceptional customer service and support. Our company culture is built on a foundation of: Respect and empathy, demonstrating a commitment to treating all employees, patients, and stakeholders with dignity and respect. Integrity and transparency, demonstrating a commitment to honesty, ethics, and transparency in all aspects of our work. Collaboration and teamwork, demonstrating a commitment to working together to achieve common goals and objectives. Continuous learning and improvement, demonstrating a commitment to ongoing learning and development, and a willingness to adapt to changing priorities and needs. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, including: A competitive salary range of $15.25-16.00 or State/Local minimum wage, if higher. Quarterly variable bonus potential, providing you with the opportunity to earn additional income based on your performance. Generous paid time off, providing you with the opportunity to rest and recharge. Medical, Vision, and Dental Insurance Options, providing you with access to comprehensive health insurance coverage. Flexible Spending Accounts, providing you with the opportunity to set aside pre-tax dollars for healthcare and dependent care expenses. 401k and Employee Stock Purchase plans, providing you with the opportunity to save for your future and invest in your retirement. No Charge Lab Testing, providing you with access to free lab testing and health screenings. Fitness Reimbursement Program, providing you with the opportunity to reimbursement for fitness-related expenses. And many more incentives, providing you with a range of perks and benefits to support your well-being and quality of life. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a fast-paced environment, then we encourage you to apply for the Customer Service Support Representative position at blithequark. As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of others, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and start your journey with blithequark today! Apply for this job