Experienced Patient Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Resolving Complex Billing Inquiries

Introduction to blithequark At blithequark, we are on a mission to revolutionize the healthcare landscape by accelerating life-changing breakthroughs and improving the delivery of care for all. As a valued member of our team, you will be inspired to discover more, develop new skills, and pursue career-building opportunities that help solve some of today's biggest health challenges around the world. Our commitment to innovation, continuous improvement, and customer satisfaction has earned us a reputation as a leader in the industry, and we are seeking talented individuals like you to join our journey. About the Role blithequark's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who are dedicated to delivering exemplary customer experiences through innovation and continuous improvement. As a Customer Service Support Representative, you will play a critical role in resolving complex patient billing issues, providing timely and effective support to patients, doctor's offices, and private insurance carriers. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you! Key Responsibilities Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing timely and effective support to resolve complex billing inquiries. Initiate payment plans for patients with outstanding balances, ensuring that all interactions are handled with empathy and professionalism. Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to delivering exceptional customer experiences. Maintain performance goals, consistently meeting or exceeding targets, and demonstrating a willingness to learn and improve through feedback and coaching. Ability to become proficient with processes after completing a structured training program, demonstrating a strong ability to learn and adapt in a fast-paced environment. Essential Qualifications High School Diploma or equivalent required, with a minimum of 1+ year of work experience in a related field. Previous work experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment strongly preferred. Excellent communication skills, with the ability to effectively interact with patients, doctor's offices, and private insurance carriers. Strong organizational skills, with the ability to prioritize tasks, manage multiple computer screens and applications, and maintain accurate records. Proficiency navigating multiple computer screens and applications, with alpha-numeric data entry proficiency. Preferred Qualifications Previous work experience in a high-volume call environment with several computer windows open highly desirable. Previous interaction and communication with patients regarding medical information strongly preferred. Experience working in a remote or virtual environment, with a strong ability to manage time and tasks independently while maintaining productivity. Technical and Other Requirements Internet download speed of at least 50 megabytes per second connectivity required if working remotely. Dedicated area to perform duties without interference, with a structured environment and structured breaks. Ability to manage time and tasks independently while maintaining productivity, with a strong ability to prioritize tasks and meet deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Support Representative, you will have access to a range of training and development opportunities, including structured training programs, coaching, and feedback. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and to contribute to the development of new processes and procedures that will help shape the future of our organization. Work Environment and Company Culture blithequark is proud to offer a dynamic and supportive work environment that is committed to inclusion and belonging. We believe that our employees are our greatest asset, and we are dedicated to providing a workplace that is respectful, inclusive, and empowering. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer experiences, and you will have the opportunity to participate in a range of virtual events and activities that will help you stay connected with your colleagues and feel part of the blithequark community. Compensation, Perks, and Benefits blithequark offers a competitive compensation package that includes a salary range of $15.25-16.00 or state/local minimum wage, if higher. You will also be eligible for a range of perks and benefits, including quarterly variable bonus potential, generous paid time off, medical, vision, and dental insurance options, flexible spending accounts, 401k and employee stock purchase plans, and no-charge lab testing. We also offer a fitness reimbursement program, and a range of other incentives that will help you achieve your personal and professional goals. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Support Representative, you will play a critical role in resolving complex patient billing issues, and you will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our patients. Don't miss out on this opportunity to join a dynamic and supportive team, and to contribute to the success of a company that is shaping the future of healthcare. Apply today to become a part of the blithequark team! Apply for this job