**Experienced Patient Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy learning and growing with a dynamic team? If so, we invite you to join blithequark's Patient Customer Service department as a Customer Service Support Representative. In this role, you will play a vital part in resolving patient billing inquiries, providing empathetic support, and driving customer satisfaction. **About blithequark** blithequark is a leading healthcare organization dedicated to delivering innovative solutions and exceptional patient experiences. Our Patient Customer Service department is a critical component of our Revenue Cycle Management Division, working tirelessly to ensure seamless interactions between patients, healthcare providers, and insurance carriers. As a valued member of our team, you will be empowered to make a meaningful impact on the lives of our patients and their families. **Responsibilities** As a Customer Service Support Representative, you will be responsible for: • Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers, providing empathetic support and resolving billing inquiries in a timely and professional manner. • Initiating payment plans for patients with outstanding balances, ensuring accurate and efficient resolution of financial obligations. • Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to continuous learning and improvement. • Maintaining performance goals, adhering to quality standards, and striving for excellence in customer satisfaction. • Becoming proficient with processes after completing a structured training program, embracing new challenges and opportunities for growth. **Knowledge, Skills, and Abilities** To succeed in this role, you will need: • The ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines. • Attention to detail, ensuring accurate and efficient resolution of patient inquiries. • Strong organization skills, managing multiple tasks and priorities with ease. • Proficiency navigating multiple computer screens and applications, including our proprietary systems. • Alpha-Numeric data entry proficiency, accurately capturing and processing patient information. • Excellent verbal and listening skills, communicating effectively with patients, healthcare providers, and insurance carriers. **Why Join blithequark?** As a Customer Service Support Representative at blithequark, you can expect: • A remote work opportunity, allowing you to work from the comfort of your own home. • Quarterly variable bonus potential, recognizing your contributions to our team's success. • Generous paid time off, ensuring you have time to recharge and pursue your passions. • Medical, Vision, and Dental Insurance Options, protecting your health and well-being. • Flexible Spending Accounts, helping you manage your finances and achieve your goals. • 401(k) and Employee Stock Purchase Plans, supporting your long-term financial security. • No Charge Lab Testing, ensuring you have access to essential healthcare services. • Fitness Reimbursement Program, promoting a healthy and active lifestyle. • And many more incentives, demonstrating our commitment to your growth and well-being. **Technical Requirements** To ensure a seamless remote work experience, you will need: • An internet download speed of at least 50 megabytes per second, ensuring reliable and efficient connectivity. • A stable and secure internet connection, free from satellite internet, mobile routers, or mobile hotspots. • The ability to connect equipment to a router/modem using an Ethernet cord, ensuring secure and reliable data transfer. **Qualifications** To be considered for this role, you will need: • A High School Diploma or equivalent, demonstrating your commitment to education and personal growth. • Previous medical and/or call center experience, a plus in terms of relevant skills and knowledge. • A strong passion for customer service, a willingness to learn, and a commitment to excellence. **Shift and Schedule** The shift for this position will be Monday-Friday, 11am-8pm EST (10am-7pm CST, 9am-6pm MST, and 8am-5pm PST). During training, the hours will be 9am-6pm EST. You will be eligible for 2nd shift differential pay for EST. **Application Window** The application window for this position closes on May 27, 2025. We encourage all qualified candidates to apply before the deadline. **Pay Range** The pay range for this position is $15.25-$16.00 per hour, or the State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Benefits** As a valued member of our team, you will be eligible for comprehensive benefits, including: • Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. • Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility and Accommodations** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. **Apply Now** Ready to join our team and make a meaningful impact on the lives of our patients and their families? Apply now to become a Customer Service Support Representative at blithequark! Apply for this job