**Experienced Patient Support Center Representative – Healthcare Customer Service Expert**

At arenaflex, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that connect people with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes. As a Patient Support Center Representative, you will play a vital role in delivering exceptional customer service to our patients, while working in a dynamic and supportive remote environment. **About arenaflex** arenaflex is a leading healthcare organization that is committed to improving the lives of millions of people around the world. Our mission is to provide personalized care, innovative solutions, and exceptional customer service to our patients, while fostering a culture of collaboration, innovation, and excellence. With a strong focus on patient-centered care, we strive to make a positive impact on the healthcare industry and the communities we serve. **Primary Responsibilities** As a Patient Support Center Representative, you will be responsible for delivering exceptional customer service to our patients, while meeting performance goals in patient satisfaction, accuracy, quality, and attendance. Your primary responsibilities will include: * **Meet performance goals**: Consistently meet or exceed performance goals in patient satisfaction, accuracy, quality, and attendance, while adhering to department standards and metrics. * **Exhibit superior customer service**: Provide exceptional customer service to internal and external customers, both verbally and in writing, while maintaining a positive and professional demeanor. * **Multi-task and utilize resources**: Utilize double monitors to manage data entry, phone etiquette, and resource utilization, while maintaining proper guidelines and procedures. * **Provide patient advocacy**: Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information. * **Assist with paperwork and procedures**: Assist other Patient Support Center Representatives and Supervisors with paperwork as needed, while recognizing financial, medical, and legal risks during customer interactions and following appropriate procedures. * **Use Optum systems**: Utilize Optum systems to resolve customer needs, including appointments, authorizations, claims, invoices, eligibility, benefits, appeals, and TARs. * **Translate oral information**: Translate oral information into concise and accurate written documentation, while maintaining proper grammar, spelling, and punctuation. * **Assist with PCP changes**: Assist new or potential members in choosing a PCP and provide general information about the medical group, while entering PCP changes into the system and processing related paperwork. * **Arrange DME, transportation, and home health care**: Assist Telehealth Nurses in arranging DME, transportation, and home health care as necessary. **Required Qualifications** To be successful in this role, you will need to possess the following qualifications: * **High School Diploma/GED or equivalent experience**: A high school diploma or equivalent experience is required, with a strong emphasis on customer service and communication skills. * **Age requirement**: Must be 18 years of age or older to apply. * **Customer service experience**: 2+ years of experience in a customer service-based role, with a strong emphasis on communication, problem-solving, and conflict resolution. * **Technical skills**: Strong proficiency with Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams. * **Healthcare experience**: 1+ years of experience in a healthcare setting, with a strong emphasis on patient-centered care and customer service. **Hours and Work Schedule** As a Patient Support Center Representative, you will work a standard 40-hour workweek, with occasional overtime and holiday shifts as needed. Your work schedule will include: * **Training**: 8:00 - 4:30 PST M-F for four weeks * **Work Hours**: 8:30 - 5:00 PST M-F **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Patient Support Center Representative, you will have access to: * **Training and development programs**: Participate in comprehensive training programs, including onboarding, coaching, and mentoring. * **Career advancement opportunities**: Opportunities for career advancement, including promotions and lateral moves. * **Learning and development benefits**: Access to online learning platforms, conferences, and workshops to enhance your skills and knowledge. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home, while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and excellence, with a strong emphasis on: * **Work-life balance**: Encouraging a healthy balance between work and personal life. * **Diversity and inclusion**: Fostering a culture of diversity and inclusion, with opportunities for growth and development. * **Employee recognition and rewards**: Recognizing and rewarding employees for their contributions and achievements. **Compensation, Perks, and Benefits** As a Patient Support Center Representative, you will receive a competitive salary and benefits package, including: * **Competitive salary**: A salary that reflects your experience and qualifications. * **Benefits package**: A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks and rewards**: Access to perks and rewards, including employee discounts, wellness programs, and recognition and rewards. **How to Apply** If you are a motivated and customer-focused individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application, including your resume and cover letter. We look forward to hearing from you! [Apply Job!]( Apply for this job