Experienced Payments Analyst - Driving Customer Satisfaction & Financial Excellence at Verizon

Join the V Team Life: Empowering Innovation and Creativity At Verizon, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about making a difference. We're a team that believes in the power of connection and the impact it has on people's lives. As a leading telecommunications company, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals to join our team. We're excited to announce an excellent opportunity for an Experienced Payments Analyst to join our team in a remote capacity. As a Payments Analyst, you'll play a critical role in ensuring customer satisfaction and financial excellence by managing and resolving payment-related issues. If you're a motivated and detail-oriented professional with a passion for building strong relationships, we encourage you to apply. Key Responsibilities: Driving Excellence in Payments Processing Interact daily with Verizon's largest customers to research, apply, transfer, and reconcile their payments sent by check, ACH, and wire. Manage and research Lockbox for check payments received, ensuring timely and accurate processing. Process and apply ACH payments, and receive, post, and apply wire payments within 2 hours of receipt. Research unapplied cash and determine the proper billing system and customer account or process as escheatment. Understand different customer types and business areas to understand payment requirements and tendencies. Partner with internal stakeholder groups to resolve escalations and enforce change management. Continuously monitor Accounts Receivable for delinquencies and reach out to Strategic Partners to ensure customers remain in good standing. Process customer refunds and partner with Cash Accounting to continuously reconcile our cash account. Manage master data for Verizon retail locations in Great Plains (GP) and Verizon Location Manager (VLM). Monitor and manage credit limits and receivables coming due to take proactive action to ensure there are no service disruptions to our customers. Document processes and assist with audit requests, identifying process enhancement opportunities and delivering process change to customers and/or the business. Essential Qualifications: The Skills and Expertise We're Looking For To succeed in this role, you'll need to have: A Bachelor's degree or one or more years of work experience. A degree in Finance, Accounting, or Business is highly desirable. Proficiency in Google Suite and Microsoft Office, with the ability to learn new systems and tools. Understanding of different payment types (such as check, ACH, wire, etc.) and the rules for each. Experience working with Banking partners and/or the Banking & Payments industry is a plus. Ability to build meaningful relationships with customers and internal stakeholders. Excellent communication skills, both written and verbal. Ability to work under pressure and maintain a calm focus during hectic periods. Preferred Qualifications: The Experience and Skills That Will Set You Apart While not essential, the following qualifications will make you an even more competitive candidate: Experience with Great Plains or other financial systems. Understanding of digital finance tools and the ability to provide ideas for process enhancements. A proven track record of identifying issues and driving them through to resolution. Experience working in a fast-paced, dynamic environment with a high level of customer interaction. What We Offer: Career Growth, Learning Benefits, and a Collaborative Culture At Verizon, we're committed to helping our employees grow and develop their skills. As a Payments Analyst, you'll have access to: Career growth opportunities in a dynamic and growing company. Ongoing training and development programs to enhance your skills and expertise. A collaborative and inclusive work environment that encourages innovation and creativity. A comprehensive benefits package, including a competitive salary and rewards program. Work Environment: Flexible and Remote This is a hybrid role that includes work from home and a minimum of eight assigned office days per month. You'll have the flexibility to work from home while still being connected to your colleagues and the company culture. Why Join Verizon? At Verizon, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and diversity. We're committed to creating a work environment that's collaborative, innovative, and empowering. If you're looking for a company that values its employees and is dedicated to making a positive impact, we encourage you to join our team. Ready to Apply? If you're a motivated and detail-oriented professional with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every "even better" qualification listed above - we want to hear from you if you think you'd be a great fit for our team. Apply now and take the first step towards a rewarding career at Verizon! Apply for this job