**Experienced Personal Lines/Commercial Lines Customer Service Representative – Insurance Product Support and Policy Administration**

At arenaflex, we're a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more. arenaflex employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity, and an indomitable will to win. **Job Summary:** We're seeking an experienced and customer-focused Personal Lines/Commercial Lines Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders and prospects by answering their inquiries, resolving issues, and offering solutions. If you possess exceptional communication and problem-solving skills, and have a good understanding of insurance products and services, we encourage you to apply for this exciting opportunity. **Responsibilities:** - **Customer Service and Support:** Answer phone calls and respond to email inquiries from policyholders and prospects, providing accurate and timely information about insurance products, coverage, and policies. - **Policy Administration:** Process policy changes, renewals, and cancellations, ensuring seamless and efficient transactions. - **Issue Resolution:** Investigate and resolve policyholder complaints, billing issues, and claims inquiries, providing prompt and effective solutions. - **Claims Support:** Assist policyholders in filing claims and provide guidance on claim procedures, ensuring a smooth and hassle-free experience. - **Escalation and Collaboration:** Handle escalated customer service issues and collaborate with team members to resolve complex problems, promoting a culture of teamwork and excellence. - **Record Keeping and Policy Updates:** Maintain accurate records of customer interactions and update policyholder information as required, ensuring data integrity and compliance. - **Product Promotion:** Promote additional insurance products and services to policyholders, identifying opportunities to enhance their overall experience and satisfaction. **Essential Qualifications:** - **Education:** High school diploma or equivalent. - **Experience:** At least 1-2 years of experience in customer service, preferably in the insurance industry. - **Communication Skills:** Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. - **Problem-Solving Skills:** Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently. - **Language Skills:** Bilingual skills considered a plus, but not required. **Preferred Qualifications:** - **Insurance Industry Experience:** Previous experience in the insurance industry, with a strong understanding of insurance products and services. - **Customer Service Certification:** Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Insurance Service Representative (CISR). - **Language Skills:** Proficiency in multiple languages, including Spanish, French, or other languages commonly spoken in the region. **Skills and Competencies:** - **Customer Focus:** A strong customer-centric approach, with a focus on delivering exceptional service and support. - **Communication:** Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. - **Problem-Solving:** Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently. - **Teamwork:** Ability to work collaboratively with team members to resolve complex problems and achieve shared goals. - **Adaptability:** Flexibility and adaptability in a fast-paced environment, with the ability to adjust to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits:** - **Professional Development:** arenaflex offers a range of training and development programs to help you grow and advance in your career. - **Mentorship:** Opportunities to work with experienced colleagues and mentors, providing guidance and support in your role. - **Cross-Functional Training:** Exposure to various aspects of the business, including insurance products, services, and operations. - **Recognition and Rewards:** Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. **Work Environment and Company Culture:** - **Diverse and Inclusive:** arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. - **Collaborative Culture:** A culture of teamwork and collaboration, where colleagues work together to achieve shared goals and objectives. - **Flexible Work Arrangements:** Flexible work arrangements, including remote work options and flexible hours, to support work-life balance. - **Wellness Programs:** A range of wellness programs and benefits, including health insurance, retirement plans, and employee assistance programs. **Compensation, Perks, and Benefits:** - **Competitive Salary:** A competitive salary, commensurate with experience and qualifications. - **Benefits Package:** A comprehensive benefits package, including health insurance, retirement plans, and employee assistance programs. - **Perks and Incentives:** A range of perks and incentives, including bonuses, promotions, and other rewards for outstanding performance. - **Professional Development:** Opportunities for professional development and growth, including training and development programs, mentorship, and cross-functional training. **Conclusion:** If you're a customer-focused and results-driven individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's shaping the future of financial services. Apply now and take the first step towards a rewarding and challenging career in customer service and insurance product support. Apply for this job