**Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Critical Shifts**

At blithequark, we're on a mission to revolutionize the way healthcare professionals connect with facilities in need of their expertise. As a Phone and Chat Specialist, you'll play a vital role in bridging the gap between these essential workers and the healthcare facilities that rely on them. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our ranks. As a Phone and Chat Specialist, you'll be part of a dynamic team that's making a real impact in the lives of healthcare professionals and the communities they serve. **Responsibilities** As a Phone and Chat Specialist, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customer needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle calls and provide solutions * Performing data entry and customer service tasks with precision and attention to detail * Navigating online systems efficiently to access client information and manage work requests * Identifying customer needs, researching credentials, and providing solutions to meet their requirements * Demonstrating flexibility and adaptability in a fast-paced environment, with the ability to switch between tasks seamlessly * Maintaining punctuality and attendance, with a strong commitment to meeting scheduled work hours * Providing positive and professional interactions with customers, even in challenging situations * Participating in cross-training opportunities to expand skills and knowledge **Qualifications** To succeed as a Phone and Chat Specialist at blithequark, you'll need: * At least 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy, with the ability to navigate online systems efficiently * Previous remote work from home experience a plus * Quick learning skills and the ability to work independently * Accurate typing skills, with a minimum of 35 words per minute * Strong phone and verbal communication skills, with active listening abilities * A background check that meets state and federal laws **Benefits and Compensation** As a Phone and Chat Specialist at blithequark, you can expect: * Starting pay of $14/hour, with a possible increase after 90 days pending attendance and performance * Shift differential of $1/hour for night and weekend shifts * Paid training of 3 weeks in length, from 8:00am-5:00pm, Monday-Friday (CST) * Full-time status, with 40 hours of work per week * Flexible scheduling, with shifts between 7:00am-7:00pm (CST), Monday-Friday, and rotating weekends * Equipment provided, including a laptop or desktop, USB headset, and high-speed internet connection * Opportunities for career growth and professional development * A dynamic and supportive work environment that values teamwork and collaboration **Hardware and Software Requirements** To ensure seamless performance and security, we require: * A processor of Intel Core i5 5200 Series or greater * 8GB of memory on Windows 8.1/10 64-bit * A screen resolution of 1280x768 or higher, with dual monitors required * A USB headset for clear and concise communication * Up-to-date antivirus software, with a recent scan completed * A firewall enabled, with regular updates and scans **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's engaging, supportive, and rewarding. As a Phone and Chat Specialist, you'll have the opportunity to: * Make a real difference in the lives of healthcare professionals and the communities they serve * Develop your skills and knowledge in a dynamic and fast-paced environment * Work with a talented and dedicated team that's passionate about delivering exceptional service * Enjoy a competitive compensation package, with opportunities for career growth and advancement * Participate in ongoing training and development programs to enhance your skills and knowledge **How to Apply** If you're a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job