**Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Essential Facilities**

At arenaflex, we're on a mission to revolutionize the way healthcare professionals connect with facilities that need their expertise. As a Phone and Chat Specialist, you'll play a vital role in bridging the gap between nurses and healthcare facilities, ensuring that our essential workers get the support they need to provide top-notch care. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our ranks. As a Phone and Chat Specialist, you'll be part of a dynamic team that's passionate about making a positive impact on the lives of healthcare professionals. **Key Responsibilities** As a Phone and Chat Specialist, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, ensuring that customers receive prompt and effective support * Following established communication scripts to handle various topics and provide solutions to customers' needs * Identifying customers' needs, clarifying information, researching, and providing alternatives to resolve issues * Accessing company and client resources to accurately handle calls and provide support * Performing data entry and customer service tasks with precision and attention to detail * Navigating online resources efficiently to access information and complete tasks * Working with customers to verify their credentials and facilitate their requests for shifts * Maintaining a positive and professional demeanor in all customer interactions * Demonstrating flexibility and adaptability in a fast-paced environment, with a willingness to cross-train as needed **Essential Qualifications** To succeed in this role, you'll need: * At least 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online resources * Previous remote work from home experience a plus * Quick learning skills and the ability to work independently * Accurate typing skills, with a minimum of 35 words per minute * Strong phone and verbal communication skills, with active listening abilities * A background check that meets state and federal laws **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Previous experience in a healthcare-related field or industry * Familiarity with healthcare regulations and compliance * Experience with data entry and customer service software * Strong problem-solving skills and ability to think critically * Excellent time management and organizational skills **Work Environment and Culture** As a Phone and Chat Specialist at arenaflex, you'll enjoy a dynamic and supportive work environment that's committed to excellence. Our team is passionate about making a positive impact on the lives of healthcare professionals, and we're looking for like-minded individuals to join our ranks. You'll have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. **Compensation and Benefits** As a full-time Phone and Chat Specialist at arenaflex, you'll enjoy: * Starting pay of $14/hour, with a shift differential of $1/hour for nights and weekends * Possible increase after 90 days pending attendance and performance * Paid training for 3 weeks, from 9:00am-6:00pm, Monday-Friday (EST) * Full-time status with 40 hours per week * Opportunities for career growth and professional development **Hardware and Software Requirements** To ensure a seamless and efficient experience, you'll need: * A laptop or desktop computer with an Intel Core i5 5200 Series or greater processor * 8GB of RAM on Windows 8.1/10 64-bit * A screen resolution of 1280x768 or higher, with dual monitors required * A USB headset * Up-to-date antivirus software and a recent scan completed * A firewall enabled **How to Apply** If you're a motivated and customer-focused individual who's passionate about making a difference in the lives of healthcare professionals, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex and take the first step towards a rewarding and challenging career. **Apply Now** [Insert Apply Button] Don't miss this opportunity to join a dynamic team that's making a positive impact on the lives of healthcare professionals. Apply now to become a Phone and Chat Specialist at arenaflex and start your journey towards a rewarding and challenging career! Apply for this job