Experienced Phone and Chat Support Specialist – Essential Worker Support and Credential Verification

Introduction to arenaflex At arenaflex, we recognize the importance of connecting essential workers with the facilities that need them most. As a critical part of the healthcare ecosystem, we are dedicated to supporting nurses and healthcare facilities in their time of need. Our team is passionate about making a difference, and we are looking for like-minded individuals to join our mission. As a Phone and Chat Specialist, you will play a vital role in verifying the credentials of nurses and ensuring they can work with the healthcare facilities that need their expertise. Job Overview We are seeking a highly skilled and motivated Phone and Chat Specialist to join our team. As a key member of our support team, you will be responsible for navigating online platforms to verify the credentials of nurses, following up with them to confirm their eligibility to work with specific healthcare facilities, and handling inbound and outbound calls to provide updates on shift availability. If you have a passion for delivering exceptional customer service, are technically savvy, and can work independently in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Manage large volumes of inbound and outbound calls in a timely and professional manner, ensuring that all interactions are handled with empathy and understanding. Navigate multiple chat channels simultaneously, prioritizing tasks and managing your time effectively to meet the needs of our nurses and healthcare facilities. Follow established communication scripts when handling different topics, ensuring that all interactions are consistent and of the highest quality. Identify customers' needs, clarify information, research, and provide solutions and/or alternatives, demonstrating a commitment to delivering exceptional customer service. Access company and client resources to accurately handle calls, ensuring that all information is up-to-date and relevant. Perform data entry and customer service tasks with accuracy and attention to detail, maintaining the highest standards of quality and efficiency. Navigate online platforms efficiently, utilizing your technical skills to streamline processes and improve productivity. Work requests and records received from nurses requesting to sign up for shifts, ensuring that all credentials are verified and eligibility is confirmed. Skillfully transition between tasks without losing efficiency or composure, demonstrating your ability to work in a fast-paced environment. Maintain punctuality and attendance at all scheduled times, ensuring that our nurses and healthcare facilities receive the support they need. Remain positive and professional in all customer interactions, embodying the values of arenaflex and our commitment to exceptional customer service. Demonstrate flexibility and a willingness to cross-train as requested, adapting to changing circumstances and priorities. Essential Qualifications 1 year of customer service or customer support experience, preferably in a call center or office environment. 1 year of previous call center or office background experience, demonstrating your ability to work in a fast-paced environment. Technical savvy, with the ability to navigate online platforms and utilize software applications with ease. Previous remote work from home experience is a plus, demonstrating your ability to work independently and manage your time effectively. Quick learner, able to absorb information and adapt to new processes and systems. Able to type 35 words per minute accurately, demonstrating your attention to detail and ability to work efficiently. Strong phone and verbal communication skills, along with active listening, ensuring that all interactions are of the highest quality. A background check applicable with state and federal laws is required, demonstrating our commitment to safety and security. Preferred Qualifications Previous experience working in a healthcare or medical environment, demonstrating your understanding of the industry and its unique challenges. Experience with data entry and customer service software applications, demonstrating your technical skills and ability to learn new systems. Strong analytical and problem-solving skills, demonstrating your ability to think critically and outside the box. Ability to work in a team environment, demonstrating your commitment to collaboration and teamwork. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Phone and Chat Specialist, you will have access to ongoing training and development opportunities, ensuring that you have the skills and knowledge needed to succeed in your role. Our team is passionate about delivering exceptional customer service, and we are committed to supporting your career goals and aspirations. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. Our team is passionate about making a difference, and we are committed to creating a culture that is inclusive, respectful, and empowering. As a Phone and Chat Specialist, you will be working remotely from home, utilizing your technical skills and attention to detail to deliver exceptional customer service. Our team is dedicated to supporting your success, and we are committed to providing the resources and tools needed to thrive in your role. Compensation, Perks, and Benefits As a Phone and Chat Specialist at arenaflex, you can expect a competitive compensation package, including: Starting pay of $14/hour, plus shift differential (extra $1/hour nights and weekends) and possible increase after 90 days pending attendance and performance. Paid training, lasting 3 weeks, from 9:00am-6:00pm (EST), Monday-Friday. Full-time status, working 40 hours per week, with shifts between 8:00am-8:00pm (EST), Monday-Friday, and rotating weekends. Equipment provided, including a laptop or desktop, dual monitors, and a USB headset, ensuring that you have the tools needed to succeed in your role. Opportunities for career growth and development, demonstrating our commitment to your success and advancement. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Phone and Chat Specialist at arenaflex, you will be part of a dynamic team that is dedicated to making a difference in the lives of essential workers. With competitive compensation, ongoing training and development opportunities, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today and join our team of passionate and committed professionals who are dedicated to delivering exceptional customer service and making a positive impact in the world. Apply for this job