**Experienced Product Operations Specialist – Land Seller Management and Customer Support**

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our travelers. As a Product Operations Specialist, you'll play a vital role in shaping our land seller management strategy and ensuring seamless customer interactions. If you're passionate about delivering outstanding results, working collaboratively with cross-functional teams, and driving business growth, we want to hear from you! **About arenaflex** arenaflex is a leading airline that's revolutionizing the way people travel. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences. Our team is dedicated to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded professionals to our family. **Job Summary** As a Product Operations Specialist, you'll be responsible for managing arenaflex's land seller relationships, ensuring accurate and timely product delivery to our customers. This role requires a strong analytical mindset, excellent communication skills, and the ability to work independently and collaboratively with cross-functional teams. If you're a results-driven professional with a passion for customer support and land seller management, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Manage arenaflex's land seller profiles in our visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant. * Set up and maintain all pricing and selling rules for all direct land merchants. * Establish design and rules for all electronically associated sellers. * Manage land item work for new destinations. * Monitor land item market conditions and suggest and set up edge methodologies where necessary. * Participate in investigating visit management framework technology issues, and external technology associations (e.g., IBS and HotelBeds); act as a contact with external suppliers where necessary. * Provide pricing and objective data to marketing materials. * Collaborate with Product Development team on individual seller issues requiring clarity and resolution, as well as assist with hotel oversell circumstances. * Assist other arenaflex divisions with questions or issues related to destinations and land item offerings. * Furnish and assist arenaflex offices with customer resolution for land items on a case-by-case basis. * Cooperate with Product Development to create and meet yearly open for sale (OFS) schedule. * Assist Product Activities Facilitator with lodging stock management, land reporting, and other tasks as necessary. * Assist with emergency management for catastrophic events and crisis situations. * Establish and encourage entrusting associations with partners at all levels. * Perform other duties as assigned. **Essential Qualifications** * Bachelor's degree or equivalent work experience or a combination of both * Strong analytical and problem-solving skills, with intelligent solutions * Meticulous and highly organized, with the ability to work independently and collaboratively * Self-motivated, with a strong work ethic * Excellent oral and written communication skills, with the ability to present to senior management * Proficient in Microsoft Excel and Viewpoint **Preferred Qualifications** * At least 2 years of travel or hospitality experience * Knowledge of arenaflex's projects, strategies, and systems * Knowledge of arenaflex's Reservation frameworks * Experience with Microsoft Power BI **Work Environment** This role works in a professional office environment, utilizing standard office equipment like computers, phones, scanners, and file organizers. arenaflex is committed to providing a safe and inclusive work environment for all employees. **Compensation and Benefits** arenaflex offers a competitive salary of $25/hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment **How to Apply** If you're a motivated and results-driven professional with a passion for customer support and land seller management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job