Experienced Product Solutions Engineer – Technical Expertise and Customer Care for Innovative Advertising Solutions at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the technology and advertising industry, dedicated to creating innovative solutions that make a positive impact on people's lives. As a leader in the development of cutting-edge products and services, arenaflex is committed to providing exceptional customer experiences and fostering a culture of collaboration and excellence. The advertising technology landscape is rapidly evolving, with a growing demand for skilled professionals who can navigate the complexities of artificial intelligence, data analysis, and technical troubleshooting. If you're passionate about delivering outstanding customer care, working with cross-functional teams, and driving technical innovation, this role at arenaflex is an exciting opportunity to join a dynamic and forward-thinking organization. Job Overview In this critical role, you will be responsible for providing top-notch customer care to advertisers and business groups, managing complex challenges and issues related to arenaflex's advertising products, including Display, YouTube, Google Analytics, Shopping, and Mobile/Apps. As a Product Solutions Engineer, you will be the technical expert who seized, identifies, and resolves sensitive and complex issues, collaborates with Product Operations and Engineering teams to resolve product issues, and manages complex issues to goal, ultimately enhancing the customer experience. Key Responsibilities Deliver exceptional customer care, advanced troubleshooting, and resolution of complex issues and bugs from internal groups and arenaflex advertisers Understand the evolving AI-driven nature of the arenaflex Advertising ecosystem and the ability to communicate the ML model language with internal and external clients Engage with cross-functional partners, including business, Engineering, and Product teams, to build automation strategies and processes to identify and prevent product defects/issues Design and develop tools to enable the troubleshooting of customer issues and inquiries to facilitate troubleshooting of standard use cases Collaborate with Engineering teams on Infrastructure launches, updates, and migrations Qualifications and Skills To be successful in this role, you will need to possess a combination of technical expertise, business acumen, and excellent communication skills. The essential qualifications include: A Bachelor's degree or equivalent experience 3 years of experience with coding in a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs), or performing data analysis and visualization using SQL-like query languages Experience working with the arenaflex advertising platform and e-commerce products Understanding of backend system concepts (e.g., caching, memory management), mobile application operating system, mobile application data analysis product, and ability to troubleshoot issues using debug logs Ability to interpret data to inform across cross-functional stakeholders in gTech and Engineering organizations and communicate technical issues to both technical and non-technical audiences Preferred Qualifications In addition to the essential qualifications, the following skills and experiences are highly desirable: Experience in system design/API, programming language including data structures and algorithms, AI fundamentals Knowledge of framework design, software development methodologies, and data analysis techniques Familiarity with the arenaflex advertising platform, including Display, YouTube, Google Analytics, Shopping, and Mobile/Apps Experience working with cross-functional teams, including business, Engineering, and Product groups Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Product Solutions Engineer, you will have access to a wide range of training and development opportunities, including: Technical training and certification programs Leadership development and mentorship opportunities Cross-functional collaboration and knowledge sharing Opportunities for career advancement and professional growth Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values collaboration, creativity, and excellence. Our work environment is fast-paced and challenging, but also supportive and rewarding. We offer a range of benefits and perks, including: Competitive salary and bonus structure Comprehensive health and wellness programs Flexible work arrangements and remote work options Opportunities for professional development and growth A fun and dynamic work environment with a team of talented and motivated professionals Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including a salary range of $26 per hour, comprehensive health and wellness programs, and a range of perks and benefits. We are committed to providing a rewarding and supportive work environment that recognizes and rewards outstanding performance and contributions. Conclusion If you are a motivated and talented professional with a passion for delivering exceptional customer care, working with cross-functional teams, and driving technical innovation, we encourage you to apply for this exciting opportunity at arenaflex. As a Product Solutions Engineer, you will be part of a dynamic and forward-thinking organization that is shaping the future of the advertising technology industry. Don't miss this chance to join our team and contribute to the development of innovative solutions that make a positive impact on people's lives. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply Job! Apply for this job