Experienced Property and Casualty Licensed Customer Service Representative - Remote Opportunity for Insurance Professionals

Welcome to arenaflex: A Leader in the Insurance Industry arenaflex is not your average insurance agency. With a presence in over 40 states and a team that spans the country, we've established ourselves as a major player in the industry. Over the past decade, we've experienced remarkable growth, doubling our team in just 18 months. As part of a family of related businesses, our employees enjoy unparalleled career development opportunities, both within arenaflex and across our brands. Our Culture: Built on Excellence, Respect, Innovation, and Open Communication Job Overview: Customer Service Representative - P&C Licensed Key Responsibilities: Answer inbound calls from existing customers in a fast-paced call center-like environment, utilizing multiple programs and systems simultaneously to resolve their needs quickly and efficiently. Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers. Answer questions related to coverages, billing, and policy history. Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs, and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies. Resolve customer issues, process payments, answer questions, and process endorsements. Maintain an in-depth understanding of the software, products, and processes used by the organization. Maintain high call quality (QA) score, process adherence, and productivity metrics. Perform all other duties as assigned. Requirements and Qualifications: A resident state P&C license. Strong attention to detail and accuracy when collecting and entering data. Excellent organizational and time management skills. Outstanding verbal and written communication skills. At least two years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment (preferred). Experience working in a high-volume and fast-paced call center environment. Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously. A strong, reliable internet connection. A proactive approach to your own development, welcoming coaching as an opportunity to improve. High energy and a passion for working in a combined team/goal-oriented environment. Experience with named non-owner policies, understanding SR-22, and FR-44 state filings (a plus). Bilingual (English/Spanish) skills are highly desired. What We Offer: A paid training period, either on-site or from home, to ensure you have the knowledge and skills you need to excel. A competitive starting salary range of $41,600.00-$43,680.00, depending on experience, plus a monthly incentive target of $500. A comprehensive benefits package, including dental, health, and vision insurance, 401(k), paid holidays, paid time off, and ongoing professional training via our online learning system, Litmos. An investment in your professional development and growth, with opportunities for advancement and career progression. The ability to work remotely, without the need for relocation, and enjoy a better work-life balance. Career Growth and Development: Ongoing professional training via Litmos, our online learning system. Coaching and mentoring to help you achieve your career goals. Opportunities for advancement and career progression within the company. Cross-training and upskilling to enhance your skills and knowledge. Work Environment and Company Culture: Excellence: We strive for excellence in everything we do. Respect: We treat each other with respect and dignity. Innovation: We encourage innovation and creativity. Open Communication: We foster an environment of open and honest communication. Equal Employment Opportunity: Conclusion: If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to providing exceptional service to our customers. Don't miss out on this chance to join a leading insurance company and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job