**Experienced Provider Customer Service Call and Chat Representative – Remote in CST or MST**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative. As a key member of our team, you will play a vital role in supporting healthcare providers who care for our members, ensuring their needs are met, and their issues are resolved efficiently. **About blithequark** At blithequark, we are dedicated to simplifying the healthcare experience and creating healthier communities. Our mission is to provide innovative solutions that empower healthcare providers to deliver high-quality care to their patients. We believe that our employees are the driving force behind our success, and we are committed to fostering a culture of collaboration, innovation, and excellence. **Job Summary** As a Provider Customer Service Call and Chat Representative, you will be responsible for responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or concurrent chat. You will be the advocate for providers, demonstrating accountability and ownership to resolve their issues effectively. This full-time role requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST, Monday through Friday. You may also be required to work occasional overtime, weekends, and/or some holidays based on business needs. **Responsibilities** • **Serve as the advocate for providers**: Demonstrate accountability and ownership to resolve issues, ensuring that providers receive timely and effective support. • **Service providers in a multi-channel environment**: Respond to inquiries through phone calls and concurrent chat, providing exceptional service and support to healthcare professionals. • **Triage contacts from healthcare professionals**: Quickly and accurately identify the needs of providers, answering questions and resolving issues related to benefits, billing, and authorizations. • **Research and resolve complex issues**: Dissect complex prior authorization and claim issues, collaborating with multiple internal partners to ensure timely communication and resolution. • **Collaborate with internal partners**: Work effectively with multiple stakeholders to ensure issues are resolved and thoroughly communicated to providers in a timely manner. • **Influence providers to utilize self-service digital tools**: Assist providers in navigating digital tools, promoting faster resolutions and enhancing their experience. • **Multitask and navigate complex systems**: Effectively and efficiently navigate over 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business and provider types. **Requirements** • **High School Diploma / GED or equivalent work experience**: We value education and experience, and we are committed to providing opportunities for growth and development. • **1+ years of customer service experience**: Analyze and solve customer concerns, providing exceptional service and support. • **Computer and Windows PC applications experience**: Navigate and learn new and complex computer system applications, ensuring seamless integration with our technology. • **Typing speed and accuracy**: Type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90%, ensuring efficient and effective communication. • **Age requirement**: Must be 18 years of age or older, ensuring that you are eligible to work in the United States. • **Availability**: Work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. **Nice-to-haves** • **Prior healthcare experience and knowledge of healthcare terminology**: Leverage your expertise to provide exceptional service and support to healthcare professionals. • **Experience in a related environment**: Utilize your skills and experience in a fast-paced, dynamic environment, where no two interactions are ever the same. **Benefits** • **Comprehensive benefits package**: Enjoy a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) contribution. • **Incentive and recognition programs**: Celebrate your achievements and contributions to our team, with incentives and recognition programs that reward your hard work and dedication. • **Equity stock purchase**: Invest in your future with our equity stock purchase program, providing opportunities for growth and financial stability. • **401k contribution**: Enjoy a 401(k) contribution, helping you build a secure financial future. **What We Offer** • **14 weeks of paid training**: Develop your skills and knowledge in a comprehensive training program, conducted virtually from your home. • **Flexible scheduling**: Work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST, Monday through Friday. • **Opportunities for growth and development**: Leverage your skills and experience to advance your career, with opportunities for growth and development. • **Collaborative and dynamic work environment**: Join a team of dedicated professionals, working together to deliver exceptional service and support to healthcare providers. **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! Apply for this job