**Experienced Provider Customer Service Call and Chat Representative – Telecommute Opportunity in Houston, TX**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. As an Experienced Provider Customer Service Call and Chat Representative, you will play a vital role in supporting providers who care for our members. Your expertise will be instrumental in resolving complex issues, answering questions, and providing timely and accurate information to ensure the best possible outcomes for our members. With a focus on empathy, active listening, and problem-solving, you will be the advocate for providers, demonstrating accountability and ownership to resolve issues and exceed expectations. **About arenaflex** arenaflex is a forward-thinking organization that is revolutionizing the healthcare experience. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, location, or income. Our commitment to diversity, equity, and inclusion is reflected in our mission and values, and we strive to create a workplace that is inclusive, respectful, and empowering for all. **Job Summary** As an Experienced Provider Customer Service Call and Chat Representative, you will be responsible for: * Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues * Providing exceptional service to providers in a multi-channel environment, including call, concurrent chat, and other digital channels * Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, escalations, and provider dissatisfaction * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Demonstrating strong multitasking skills to navigate multiple systems, extract necessary information, and resolve issues across multiple lines of business, provider types, and call types * Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool to aid in faster resolution **Requirements** * High School Diploma or equivalent work experience * Must be 18 years of age or older * 1+ years of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Ability to work any full-time (40 hours/week) shift between the hours of 10:30 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and/or holidays **Preferred Qualifications** * Experience in a related environment, such as office, call center, customer service, etc., using phones and computers as primary job tools * Prior healthcare experience and knowledge of healthcare terminology **Telecommuting Requirements** * Reside within a 60-mile commutable distance of Houston, TX * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience with consistently achieving quality and productivity standards **What We Offer** * 10 weeks of paid training * Opportunities for career growth and development * A dynamic and inclusive work environment * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * A chance to make a difference in the lives of millions of people **How to Apply** If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to simplify the healthcare experience and create healthier communities. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Apply Now** Apply Job! Apply for this job