**Experienced Remote Active Chat Support Representative – Customer Service and Project Support**

At arenaflex, we pride ourselves on being a leading construction firm that combines innovation with a commitment to excellence in the building industry. With decades of experience, we specialize in delivering high-quality residential and commercial projects that meet our clients' needs and exceed their expectations. Our team is dedicated to fostering a collaborative work environment and maintaining the highest standards of safety and sustainability in our projects. **Job Overview:** We are seeking an enthusiastic and detail-oriented Remote Active Chat Support representative to join our dynamic team at arenaflex. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance through our online chat platform. Your primary responsibility will be to resolve inquiries, provide information about our services, and ensure a positive customer experience. **Key Responsibilities:** - Engage with clients via live chat, responding to inquiries in a timely and professional manner. - Provide accurate information about our construction services, project timelines, and pricing. - Assist clients with troubleshooting issues related to our services or website. - Document client interactions and feedback in our CRM system for continuous improvement. - Collaborate with other team members to resolve complex issues and escalate when necessary. - Maintain up-to-date knowledge of our services, promotions, and industry trends. - Ensure a high level of customer satisfaction by providing friendly and efficient support. **Requirements:** - High school diploma or equivalent; a degree in a relevant field is a plus. - Proven experience in customer service or chat support, preferably in the construction or related industry. - Excellent written communication skills and a strong command of the English language. - Ability to multi-task and manage time effectively in a remote work environment. - Proficient in using chat support software and CRM systems. - Strong problem-solving skills and a customer-centric mindset. - Availability to work flexible hours, including evenings and weekends as needed. **Essential Qualifications:** - Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments. - Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues. - Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork. - Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Proficiency in using technology, including chat support software and CRM systems. **Preferred Qualifications:** - Experience working in the construction industry or a related field. - Knowledge of construction services, project timelines, and pricing. - Familiarity with CRM systems and chat support software. - Experience working in a remote or virtual environment. - Certification in customer service or a related field. **Skills and Competencies:** - Excellent written and verbal communication skills. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Strong organizational and time management skills. - Proficiency in using technology, including chat support software and CRM systems. - Strong customer-centric mindset and ability to provide friendly and efficient support. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Remote Active Chat Support representative, you will have access to comprehensive training and ongoing professional development opportunities. You will also have the opportunity to work with a dynamic team and contribute to the success of our company. **Work Environment and Company Culture:** We are proud of our collaborative and supportive company culture at arenaflex. Our team is dedicated to fostering a positive and inclusive work environment, where employees feel valued and supported. We offer flexible work hours and the ability to work from the comfort of your home, as well as comprehensive training and ongoing professional development opportunities. **Compensation, Perks, and Benefits:** We offer competitive compensation and benefits to our employees, including: - Flexible work hours and the ability to work from the comfort of your home. - Comprehensive training and ongoing professional development opportunities. - Health, dental, and vision insurance options. - Paid time off and holiday pay. - Employee recognition programs and team-building activities. - A supportive and collaborative company culture that values work-life balance. **Available Shifts and Compensation:** We have available shifts all days of the week. Compensation is $45.00 - $50.00/hour. **About arenaflex:** arenaflex is a leading construction firm that combines innovation with a commitment to excellence in the building industry. We specialize in delivering high-quality residential and commercial projects that meet our clients' needs and exceed their expectations. Our team is dedicated to fostering a collaborative work environment and maintaining the highest standards of safety and sustainability in our projects. **How to Apply:** If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from individuals who reflect the diversity of our community. **By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.** Powered by Homebase. Free employee scheduling, time clock and hiring tools Apply Job! Apply for this job