**Experienced Remote Automotive Customer Service Representative – Virtual Team Environment**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global digital business services company, we deliver cutting-edge, digitally powered solutions to help the world's top brands streamline their operations and drive meaningful growth. With a global presence and a local touch, we're committed to making a positive impact on our communities, clients, and the environment. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. With over 500,000 inspired and dedicated team members speaking more than 300 languages, we're well-equipped to tackle the most complex challenges in the industry. Our unique blend of high-tech and high-touch approaches, combined with our deep industry expertise, enables us to make a real difference in people's lives. **Benefits of Working with arenaflex** When you join arenaflex, you can expect a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to the team * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical and mental well-being **Teleperformance and You** At arenaflex, we're committed to creating a collaborative and engaging work environment that inspires our team members to deliver their best. As a Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you grow and challenge yourself, you'll discover that your potential knows no bounds. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in empowering our team members to reach their full potential and achieve their career goals. **Responsibilities** As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** To ensure a seamless and productive work experience, you'll need to meet the following internet connection requirements: * Minimum subscribed download rate equal to or exceeds 25.0 Mbps * Minimum subscribed upload rate equal to or exceeds 10.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * Clean and quiet workspace **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **arenaflex is an Equal Opportunity Employer** We're proud to be an equal opportunity employer, committed to providing a workplace that's inclusive and diverse. We welcome applications from talented individuals from all backgrounds and perspectives. **Employment Type: FULL_TIME** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you! Apply now to join our arenaflex team and start your journey to success. Apply Job! Apply for this job