**Experienced Remote Call Center Agent - Whirlpool Consumer Services - Immediate Openings Available with Competitive Pay and Comprehensive Benefits**

Join the Team at Whirlpool Consumer Services and Make a Difference in Customer Experience Are you passionate about delivering exceptional customer service and working in a fast-paced environment? Do you enjoy helping others and resolving issues in a dynamic and supportive setting? Look no further! Whirlpool Consumer Services, in partnership with Randstad, is seeking highly motivated and customer-focused individuals to join our remote call center team. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive top-notch support and service. About Whirlpool Consumer Services Whirlpool Consumer Services is a leading provider of customer support services for Whirlpool, a renowned brand in the home appliance industry. Our team is dedicated to delivering exceptional service and support to our customers, and we are committed to creating a positive and engaging experience for every interaction. With a strong focus on customer satisfaction, we strive to build trust and loyalty with our customers and provide them with the best possible experience. Position at a Glance: Location: Remote Start Date: Immediate openings available Position: Remote Call Center Agent Company: Whirlpool Consumer Services (in partnership with Randstad) Compensation: Competitive salary of $14.50 per hour Key Responsibilities: As a Remote Call Center Agent, you will be responsible for: Managing inbound and outbound calls, emails, and chats based on business needs Navigating multiple computer systems to resolve consumer issues and document interactions as needed Managing and maintaining your schedule through both Whirlpool and Randstad computer systems, including logging in and out, time off requests, and ensuring timecard accuracy Utilizing multiple computer screens and equipment, requiring computer setup comprehension Helping consumers resolve issues, providing troubleshooting information, placing consumer-initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email, or chat is completed Negotiating and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership Essential Functions: The essential functions of this role include: Working weekends (as needed) Providing exceptional customer service and support Utilizing telephone etiquette and active listening skills Demonstrating basic software skills and typing skills Working in a quiet and distraction-free environment with hard-wired internet Requirements and Qualifications: To be successful in this role, you will need: Essential Qualifications: High school diploma or equivalent required 1 year of experience in a call center or customer service environment Experience working in a remote or home-based environment Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing priorities Preferred Qualifications: Previous experience working with Whirlpool or similar consumer goods company Familiarity with customer relationship management (CRM) software and computer systems Experience with troubleshooting and resolving customer complaints Skills and Competencies: To excel in this role, you will need to possess: Telephone etiquette and customer service skills Basic software skills, including Microsoft Office and CRM software Active listening and problem-solving skills Ability to work in a quiet and distraction-free environment with hard-wired internet Typing skills and accuracy What We Offer: At Whirlpool Consumer Services and Randstad, we offer: Competitive salary of $14.50 per hour Comprehensive benefits package, including health insurance, incentive and recognition programs, and 401K contribution (based on eligibility) Opportunities for career growth and professional development Flexible work arrangements, including remote work options Supportive and dynamic work environment Work Environment and Company Culture: At Whirlpool Consumer Services, we pride ourselves on creating a positive and engaging work environment that supports the well-being and success of our agents. Our company culture is built on: Customer-centricity: We prioritize the needs and satisfaction of our customers Collaboration: We work together as a team to achieve common goals Innovation: We strive to continuously improve and innovate our processes and services Diversity and inclusion: We value and celebrate diversity in all its forms How to Apply: If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to: We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Don't miss this opportunity to join our team and make a difference in customer experience! Apply for this job