Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences through our mission-critical services and solutions. As a trusted partner to Fortune 100 companies and over 500 governments, we strive to create outstanding outcomes for our clients and the millions of people who rely on them. Our culture values individuality, and we are committed to providing a work environment where our associates can thrive, grow, and make a real difference. If you are passionate about customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Remote Call Center Customer Service Representative. About the Role As a Remote Call Center Customer Service Representative at blithequark, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled with empathy, professionalism, and a commitment to resolving issues efficiently. Your primary goal will be to deliver exceptional customer service, providing clear, complete, and accurate information to our clients, while maintaining technical and program policy proficiency in the Iowa Family Care rules and guidelines. Key Responsibilities: Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests and status changes. Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback. A high school diploma or GED is required, and you must reside within 1 hour driving distance from Des Moines, IA. Additionally, you will need to have reliable internet access and be able to navigate a computer. Essential Qualifications: Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem-solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED. Background check required. Must reside within 1 hour driving distance from Des Moines, IA. Preferred Qualifications: Excellent typing and grammar skills. Ability to adhere to a break and lunch schedule. Excellent customer service skills. Excellent phone etiquette skills. Ability to understand and utilize policy. What We Offer At blithequark, we are committed to providing our associates with a positive, employee-friendly culture and a comprehensive benefits package. As a Remote Call Center Customer Service Representative, you will receive: Benefits and Perks: $18.00 per hour pay rate (bi-weekly pay). Paid training with equipment provided. Full-time schedule (40 hours a week). Career growth opportunities. PerkSpot – Employee discount program. Full benefit options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. Career Growth and Development At blithequark, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to ongoing training and development opportunities, including paid training and career advancement opportunities. Our goal is to help you succeed and grow in your career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a positive and supportive work environment that allows our associates to thrive. As a Remote Call Center Customer Service Representative, you will be working from home, but you will still be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service. How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Remote Call Center Customer Service Representative position. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon to discuss your qualifications further. Equal Employment Opportunity blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Accommodation for Applicants with Disabilities People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal employment opportunities to all applicants, and we welcome applications from qualified individuals with disabilities. Apply for this job