**Experienced Remote Chat Agent – Automotive Customer Engagement Specialist**
Are you passionate about delivering exceptional customer experiences and staying at the forefront of innovative technology? Do you thrive in a dynamic, fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark, a leader in Automotive Customer Engagement, as a Remote Chat Agent. At blithequark, we're not just a company – we're a community of like-minded individuals who share a passion for sales, customer service, and technology. Our employees are the driving force behind our success, and we're committed to providing them with the tools, support, and perks they need to excel. From remote working to affordable medical and dental insurance, 401k retirement savings plan, paid time off, and continuing education opportunities, we're dedicated to creating a work environment that's as happy as our customers. **About blithequark** blithequark is a pioneering force in the automotive industry, revolutionizing the way car dealerships interact with their customers. Our cutting-edge technology and innovative approach have earned us a reputation as a leader in Automotive Customer Engagement. We're not just a company – we're a team of passionate individuals who are dedicated to delivering exceptional customer experiences and driving business growth. **Job Summary** As a Remote Chat Agent, you'll be the face of blithequark, professionally acknowledging and responding to emails on behalf of our customers in a timely manner. You'll engage with conversations, provide thoughtful and grammatically correct responses, and identify and report system errors or anomalies. If you're a motivated and customer-focused individual with a passion for the automotive industry, we want to hear from you. **Key Responsibilities** * Respond to and engage in conversation with inbound chat/text messages * Provide thoughtful and grammatically correct responses * Engage with conversations within 1 minute of receipt * Identify and report system errors or anomalies * Work a set minimum number of conversations per hour * ERA above 10% will include coaching and possible termination * Operate within multiple software platforms **Education & Skills Required** * Knowledge of automobile industry and makes/models of vehicles * Must have access to high-speed internet * High school diploma or GED **Work Schedule** Our flexible work schedule allows you to choose from two options: Option 1: * Monday (OFF) * Tuesday (OFF) * Wednesday (11:00 AM - 9:00 PM) * Thursday (11:00 AM - 9:00 PM) * Friday (11:00 AM - 9:00 PM) * Saturday (11:00 AM - 9:00 PM) * Sunday (OFF) Option 2: * Monday (12:00 PM - 10:00 PM) * Tuesday (12:00 PM - 10:00 PM) * Wednesday (12:00 PM - 10:00 PM) * Thursday (OFF) * Friday (OFF) * Saturday (12:00 PM - 10:00 PM) * Sunday (OFF) **Essential Qualifications** * 1+ year of experience in customer-facing roles, preferably in the automotive industry * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities * Strong knowledge of automobile industry and makes/models of vehicles * High school diploma or GED **Preferred Qualifications** * Experience with multiple software platforms * Knowledge of customer relationship management (CRM) systems * Certification in customer service or sales **Skills & Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to adapt to changing situations and priorities * Strong knowledge of automobile industry and makes/models of vehicles **Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. We offer: * Continuing education opportunities to enhance your knowledge and skills * Career growth opportunities to advance your career * Mentorship programs to support your professional development * Recognition and rewards for outstanding performance **Work Environment & Company Culture** Our work environment is designed to support your success and well-being. We offer: * Flexible work schedule to accommodate your needs * Remote working opportunities to work from the comfort of your own home * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Continuing education opportunities to enhance your knowledge and skills **Compensation, Perks, & Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Overtime pay for hours worked beyond 40 hours per week * Paid time off for vacation, sick leave, and holidays * Affordable medical and dental insurance * 401k retirement savings plan * Continuing education opportunities to enhance your knowledge and skills **How to Apply** If you're a motivated and customer-focused individual with a passion for the automotive industry, we want to hear from you. Apply now to join our team of talented professionals and take the first step towards a rewarding career with blithequark. Apply Now! Don't miss this opportunity to join a dynamic and innovative company that's revolutionizing the automotive industry. Apply now to become a part of our team and start your journey towards a successful and fulfilling career with blithequark. Apply for this job