**Experienced Remote Chat Consultant – Customer Service and Sales Expert**

At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented Remote Chat Consultant to join our team. As a key member of our customer service and sales team, you'll be responsible for providing exceptional support to our customers via live chat, email, and phone. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you. **About arenaflex** arenaflex is a leading online retailer of home decor and lighting solutions, dedicated to providing our customers with the best possible shopping experience. We're committed to innovation, customer satisfaction, and employee growth, and we're looking for like-minded individuals to join our team. With a focus on remote work and flexible schedules, we offer the perfect opportunity for those who value work-life balance and want to make a real impact in the industry. **Job Summary** As a Remote Chat Consultant, you'll be the primary point of contact for our customers, handling a wide range of inquiries and issues related to sales, customer service, and order management. You'll work closely with our Chat Manager and Processing Department team to resolve customer concerns, maximize sales opportunities, and provide exceptional customer experiences. If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle incoming sales and customer service-related chats, emails, and phone calls, providing timely and effective solutions to customer inquiries and issues. * Utilize salesmanship to maximize sales opportunities and meet sales goals and expectations. * Suggest products to customers while probing for additional information to provide personalized solutions. * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer. * Prevent customer returns and ensure customer retention by reasonable negotiations and providing solutions that meet customer needs. * Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner. * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z and create a positive customer experience every time. * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, responding and replying to every customer email upon receipt. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills, with the ability to multi-task and type notes while on phone calls. * Effective problem solver with a strong attention to detail. * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience working in a fast-paced customer service environment, with a focus on sales and customer retention. * Knowledge of home decor and lighting solutions, with a passion for staying up-to-date on industry trends. * Strong analytical and problem-solving skills, with the ability to identify trends and opportunities for improvement. * Experience working with CRM software and other customer service tools. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to identify trends and opportunities for improvement. * Ability to work in a fast-paced environment, with a focus on meeting sales goals and expectations. * Strong typing and data entry skills, with the ability to multi-task and type notes while on phone calls. * Ability to work independently, with minimal supervision, and as part of a team to achieve common goals. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to employee growth and development. As a Remote Chat Consultant, you'll have access to: * Comprehensive training program, including onboarding, product knowledge, and sales training. * Ongoing coaching and feedback from our Chat Manager and Processing Department team. * Opportunities for career advancement, with a focus on promoting from within. * Access to industry-leading tools and software, with ongoing training and support. * Flexible scheduling and remote work options, with a focus on work-life balance. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction. As a Remote Chat Consultant, you'll be part of a team that values: * Collaboration and teamwork, with a focus on achieving common goals. * Open communication and feedback, with a focus on continuous improvement. * Flexibility and work-life balance, with a focus on supporting employees' needs. * Professional development and growth, with a focus on promoting from within. * A positive and inclusive work culture, with a focus on diversity and inclusion. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * 401(k) retirement plan, with company match. * Paid time off, including vacation, sick leave, and holidays. * Access to industry-leading tools and software, with ongoing training and support. * Flexible scheduling and remote work options, with a focus on work-life balance. **How to Apply** If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity Employer, committed to diversity and inclusion. We're interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job