**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

Are you a customer service and sales enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team of talented Remote Chat Consultants, working from the comfort of your own home. As a Remote Chat Consultant at blithequark, you will be the primary point of contact for customers seeking assistance with their online shopping experiences. You will be responsible for handling a high volume of incoming chats, emails, and phone calls, providing top-notch customer service, and driving sales growth through effective product suggestions and solutions. If you're a motivated, results-driven individual with excellent communication and problem-solving skills, we want to hear from you. **About blithequark** blithequark is a leading online retailer of home decor and lighting solutions, dedicated to providing an exceptional customer experience through innovative products, personalized service, and a passion for delivering value to our customers. As a Remote Chat Consultant, you will be an integral part of our customer service team, working closely with our Chat Manager and other departments to ensure seamless communication and resolution of customer inquiries. **Job Description** As a Remote Chat Consultant, your primary responsibilities will include: * Handling incoming Sales and Customer Service related chats, emails, and phone calls, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations. * Providing empathetic and personalized support to customers, presenting blithequark in a positive light at all times. * Utilizing salesmanship to maximize sales opportunities and meeting sales goals and expectations. * Suggesting products to customers while probing for additional information to provide tailored solutions. * Providing lighting and home décor solutions that are beneficial to the company and attractive to the customer. * Preventing customer returns and ensuring customer retention through reasonable negotiations and providing solutions that meet customer needs. * Contacting customers via phone when possible to resolve inquiries and issues in a timely manner. * Demonstrating self-confidence and a desire to go the extra mile to take care of customers from A-Z, creating a positive customer experience every time. * Partnering with Management on escalated customer and product issues, identifying trends that may affect customer satisfaction levels, and consistently communicating them to management in measurable terms. * Providing proactive, consistent follow-up to all customer inquiries, either via phone or email, and responding to every customer email upon receipt. * Documenting a complete summary of customers' inquiries, actions taken, and expectations set forth on the respective order. * Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management. **Job Requirements** To be successful as a Remote Chat Consultant at blithequark, you will need: * A minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literacy, with the ability to navigate through programs and windows. * Excellent typing and data entry skills. * The ability to multi-task, talking on the phone and typing notes at the same time. * Effective problem-solving skills. * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **What We Offer** As a Remote Chat Consultant at blithequark, you will enjoy: * A comprehensive training program, conducted via webinar, to ensure your success in the role. * A competitive compensation package, including a base salary and performance-based incentives. * Opportunities for career growth and professional development, with a focus on customer service and sales excellence. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. * A comprehensive benefits package, including health insurance, paid time off, and employee assistance programs. * The flexibility to work from home, with a comfortable and ergonomic workspace. **How to Apply** If you're a motivated, results-driven individual with a passion for customer service and sales, we invite you to apply for the Remote Chat Consultant position at blithequark. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job