Experienced Remote CNC Technical Support Specialist – Work from Home Opportunity with Comprehensive Training and Competitive Benefits

Introduction to Workwarp and the Role Imagine working for a company that values flexibility, innovation, and customer satisfaction, all from the comfort of your own home. At Workwarp, we are committed to providing top-notch technical support to our clients across the globe, and we are now seeking an experienced Remote CNC Technical Support Specialist to join our dynamic team. As a leader in the industry, we pride ourselves on delivering exceptional service, and we believe that our employees are the key to our success. If you have a passion for CNC machinery and a knack for troubleshooting, we want to hear from you. About the Company Workwarp is a forward-thinking company that specializes in providing technical support solutions to clients in the manufacturing and supply chain sectors. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted partner for businesses looking to optimize their operations and improve their bottom line. Our team is comprised of experienced professionals who are dedicated to delivering exceptional service and support to our clients, and we are now looking to expand our team with the addition of a skilled Remote CNC Technical Support Specialist. Job Overview This is a full-time, remote role that requires just 30 hours per week, offering a unique opportunity to achieve a better work-life balance. As a Remote CNC Technical Support Specialist, you will be responsible for providing technical guidance and support to our clients via phone and email, troubleshooting and resolving CNC-related issues, and maintaining clear and professional communication with clients. In return, you will receive a competitive salary, comprehensive training, and amazing medical and dental benefits at a low cost. If you are a self-motivated individual with a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer inbound phone calls and respond to customer emails in a timely and professional manner Troubleshoot and resolve CNC-related issues remotely, using your technical expertise and knowledge of CNC machine centers and equipment Provide technical guidance on CNC machine centers and equipment, including Amada, Mazak, Makino, Haas, Doosan, DMG, Kitamura, Fanuc, and related equipment Maintain clear and professional communication with clients, ensuring that their technical issues are resolved efficiently and effectively Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction Essential Qualifications Extensive experience with CNC machinery and equipment, including troubleshooting and maintenance Strong technical knowledge of CNC machine centers and equipment, including Amada, Mazak, Makino, Haas, Doosan, DMG, Kitamura, Fanuc, and related equipment Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner Ability to work independently in a remote setting, with minimal supervision and a high degree of self-motivation Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues Preferred Qualifications Previous experience in a technical support role, preferably in a remote or call center environment Knowledge of industry-specific software and systems, such as CAD/CAM and CNC programming languages Experience with customer relationship management (CRM) software and help desk ticketing systems Certifications or training in CNC maintenance, repair, or programming Skills and Competencies Strong technical skills, with the ability to troubleshoot and resolve complex technical issues Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams Ability to work independently and as part of a team, with a high degree of self-motivation and flexibility Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results in a fast-paced environment Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to the ongoing development and growth of our employees. As a Remote CNC Technical Support Specialist, you will have access to comprehensive training and development programs, designed to help you build your technical skills and knowledge. You will also have opportunities to work on complex and challenging projects, collaborating with internal teams to develop innovative solutions and improve overall customer satisfaction. With a strong focus on career growth and development, we encourage our employees to pursue their goals and aspirations, providing the support and resources needed to succeed. Work Environment and Company Culture At Workwarp, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional service and support to our clients. We believe in fostering a culture of innovation, collaboration, and mutual respect, where employees are encouraged to share their ideas and perspectives. With a strong focus on work-life balance, we offer flexible working hours and a comprehensive benefits package, designed to support the well-being and happiness of our employees. Compensation, Perks, and Benefits We offer a competitive salary range of $70,000-$80,000, depending on experience, as well as a comprehensive benefits package that includes: 100% paid medical and dental benefits Flexible working hours and remote work arrangements Comprehensive training and development programs Opportunities for career growth and advancement A dynamic and supportive work environment Conclusion If you are a motivated and technically skilled individual with a passion for CNC machinery, we encourage you to apply for this exciting opportunity. As a Remote CNC Technical Support Specialist at Workwarp, you will have the chance to work on complex and challenging projects, collaborate with internal teams, and develop your technical skills and knowledge. With a comprehensive benefits package, flexible working hours, and a dynamic work environment, this is an opportunity not to be missed. Apply now to bring your CNC skills to a rewarding work-from-home role and take the first step towards a successful and fulfilling career with Workwarp. Apply for this job