Experienced Remote Contact Center Chat Representative – Financial Services and Customer Support Specialist at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional financial services to our members, fostering a culture of excellence, and making a positive impact in the communities we serve. With a rich history spanning over six decades, we have grown into a leading state-chartered credit union, serving over 68,000 members nationwide. Our mission is built on a foundation of faith, and we strive to live by the golden rule of 'love thy neighbor'. We are committed to creating a safe, inclusive, and diverse work environment that values unique backgrounds, working styles, and skill sets. Job Overview We are seeking an experienced and skilled Remote Contact Center Chat Representative to join our team at blithequark. As a Remote Online Chat Representative, you will be responsible for serving our members' needs through various channels, including chat, messaging, email, and phone. You will be a one-stop shop for providing resolution on a range of topics, such as debit cards, disputes, deposits, NSF fees, transfers, and more. You will also be responsible for cross-selling blithequark products and services, opening and closing deposit accounts, and maintaining a strong working knowledge of our products and services. A Day in the Life of a Remote Online Chat Representative As a Remote Online Chat Representative at blithequark, your day will be filled with a variety of tasks and responsibilities, including: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing members' needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support. Maintaining a strong working knowledge of blithequark's products and services. Skills and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: A High School Diploma or equivalent. At least 1 year of experience in a customer service position. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Ability to meet the requirements for our Telecommuting Program, including a dedicated workspace, secure and strong internet connection, and an environment free from loud noises or outside distractions. Essential Qualifications In addition to the above skills and qualifications, the ideal candidate will: Have excellent grammar and writing skills. Be comfortable in a sales environment and able to cross-sell blithequark products and services. Be able to work in a fast-paced environment and prioritize multiple tasks and responsibilities. Be able to maintain confidentiality and handle sensitive information with discretion. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a financial services or banking environment. Knowledge of financial products and services, including debit cards, loans, and deposit accounts. Experience with customer relationship management (CRM) software and other technology systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Online Chat Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback to help you grow and develop in your career. Opportunities for advancement and career progression within the company. Access to a range of online courses and training programs to help you develop new skills and knowledge. Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We strive to create a safe, inclusive, and diverse workplace that values unique backgrounds, working styles, and skill sets. Our culture is built on a foundation of faith, and we strive to live by the golden rule of 'love thy neighbor'. We offer a range of benefits and perks to our employees, including: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Compensation, Perks, and Benefits We offer a competitive hourly rate of $17.00 - $20.80, depending on experience. In addition to our comprehensive benefits package, we also offer a range of perks and incentives, including: Opportunities for overtime and bonus pay. Recognition and reward programs to recognize and reward outstanding performance. Access to a range of discounts and perks, including discounts on financial products and services. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Remote Contact Center Chat Representative role at blithequark. As a Remote Online Chat Representative, you will have the opportunity to make a real difference in the lives of our members, while also growing and developing your career. Don't miss out on this exciting opportunity to join our team and be a part of our mission to provide exceptional financial services to our members. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job