Experienced Remote Customer Service and Sales Representative - Disney Careers Opportunity

Join the Disney Magic: Work from Home with Workwarp Are you a customer service enthusiast with a passion for sales and a love for the Disney brand? Do you have what it takes to deliver exceptional guest experiences from the comfort of your own home? Workwarp, a leading company in remote customer service solutions, is seeking a highly motivated and experienced Remote Customer Service and Sales Representative to join the Disney Careers team. As a remote representative, you will be the face of Disney, providing top-notch service and driving sales growth while working from the flexibility of your own home. About Disney and Workwarp Disney is a world-renowned entertainment company that has been captivating audiences for generations with its timeless tales, exceptional entertainment, and immersive theme park experiences. With a rich history and a commitment to creativity, innovation, and storytelling, Disney continues to be a global leader in the entertainment industry. Workwarp is a trusted partner to Disney, providing remote customer service solutions that help drive guest satisfaction and loyalty. Job Highlights Location: Fully remote - work from the comfort of your own home Company: Workwarp, in partnership with Disney Start Date: Immediate openings available - start making a difference today Compensation: A competitive salary and benefits package Position: Remote Customer Service and Sales Representative - Disney Careers Opportunity Key Responsibilities As a Remote Customer Service and Sales Representative, you will be responsible for: Providing exceptional customer service to Disney guests via phone, email, and chat Responding to guest inquiries and resolving issues in a timely and professional manner Upselling and cross-selling Disney products and services to drive sales growth Meeting and exceeding sales targets and customer satisfaction metrics Utilizing Disney's customer relationship management (CRM) software to manage guest interactions and track sales activity Collaborating with internal teams to stay up-to-date on Disney products, services, and promotions Maintaining a thorough knowledge of Disney's products and services to provide accurate and helpful information to guests Essential Qualifications To be successful in this role, you will need: 2+ years of customer service experience, preferably in a call center or retail environment 1+ year of sales experience, preferably in a customer-facing role Excellent communication and interpersonal skills, with the ability to work with guests of all ages and backgrounds A passion for delivering exceptional customer service and driving sales growth A strong work ethic and ability to work independently in a remote environment Proficiency in CRM software and other customer service tools A reliable computer and internet connection, with the ability to work in a quiet and distraction-free environment Preferred Qualifications While not required, the following qualifications are highly preferred: Previous experience working with Disney or other entertainment brands Knowledge of Disney's products and services, including theme park experiences, movies, and merchandise Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines A degree in a related field, such as business, marketing, or communications Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Customer Service Excellence: The ability to provide exceptional customer service and respond to guest inquiries in a timely and professional manner Sales and Persuasion: The ability to upsell and cross-sell Disney products and services to drive sales growth Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work with guests of all ages and backgrounds Problem-Solving and Conflict Resolution: The ability to resolve guest complaints and issues in a fair and timely manner Technical Skills: Proficiency in CRM software and other customer service tools, with the ability to learn new systems and technologies as needed Career Growth Opportunities At Workwarp and Disney, we are committed to helping our employees grow and develop in their careers. As a Remote Customer Service and Sales Representative, you will have opportunities to: Develop your customer service and sales skills through ongoing training and coaching Take on additional responsibilities and contribute to special projects and initiatives Advance to leadership roles or other positions within the company Participate in career development programs and workshops to enhance your skills and knowledge Work Environment and Company Culture At Workwarp, we pride ourselves on our dynamic and supportive company culture. As a remote employee, you will be part of a global team that is passionate about delivering exceptional customer service and driving sales growth. We offer: A flexible and remote work environment that allows you to work from the comfort of your own home Ongoing training and coaching to help you develop your skills and knowledge A collaborative and supportive team environment that encourages open communication and feedback Opportunities for career growth and development A comprehensive benefits package and competitive salary Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: A comprehensive health insurance plan Paid time off and holidays Retirement savings plan Ongoing training and development opportunities A dynamic and supportive company culture Join the Disney Magic Today If you are a motivated and experienced customer service and sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Customer Service and Sales Representative with Workwarp and Disney, you will have the chance to work with a world-renowned brand, develop your skills and knowledge, and drive sales growth while working from the flexibility of your own home. Don't miss out on this exciting role - apply now and join the Disney magic today! Apply for this job