Experienced Remote Customer Service and Sales Representative – Retention Specialist for arenaflex

Introduction to arenaflex arenaflex has been at the forefront of innovation, helping protect and connect families, businesses, and larger commercial customers every day since its inception. As a leading provider of smart home security solutions, we pride ourselves on our commitment to delivering exceptional products and services that make a real difference in people's lives. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a meaningful impact, join our team today and discover a sense of purpose behind your paycheck. About the Role In this Remote Customer Service and Sales Representative role, you will serve as a Retention Specialist, playing a vital part in the growth of our organization. Your primary objective will be to retain customers who are considering canceling their arenaflex services. You will handle a high volume of incoming calls, acting as an expert problem solver in a retention and sales capacity. Your goal will be to provide an award-winning customer experience, increasing brand loyalty and retaining customers for the long term. Key Responsibilities Utilize customer service and sales experience to resolve customer issues and retain business Persuade and upsell customers on the value of arenaflex services, reducing frustration and displeasure Handle back-to-back calls with care, empathy, and professionalism to ensure the best customer experience Use attention to detail and active listening skills to uncover customer issues and concerns Leverage exceptional de-escalation skills to resolve difficult customer situations Retain long-term business for arenaflex through customer service commitments and providing the right solutions Consistently improve performance and achieve goals, using proven problem-solving skills to quickly identify and resolve customer issues Maintain knowledge of arenaflex policies, products, services, and systems, as well as industry trends and competitor information Essential Qualifications To be successful in this role, you will need: 2+ years of experience in a sales role, with a focus on customer retention and sales 2+ years of call center customer service and sales experience High school diploma, GED, college degree, or some college experience Ability to work with numerous screens and programs open to help resolve customer issues Experience in sales, customer retention, customer experience, and retaining customers' loyalty to a product or service Ability to interpret contracts and communicate terms and conditions Strong active listening, negotiation, and problem-solving skills Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a retention specialist role or similar position Knowledge of the wireless industry, service capabilities, and other security companies Experience with sales and customer service software and technology Strong analytical and critical thinking skills Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong attention to detail and ability to maintain accuracy in a high-volume call center environment Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to creating a culture of career advancement and development. As a Remote Customer Service and Sales Representative, you will have access to: Onsite paid training for the first 8-12 weeks in Wichita, KS Ongoing coaching and development opportunities to help you achieve your career goals Opportunities for advancement within the company, including leadership roles and specialized positions Access to industry-leading training and development programs Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and supportive company culture. As a Remote Customer Service and Sales Representative, you will be part of a team that values: Family: We believe in supporting our employees and their families, both in and out of the workplace Partnership: We work together as a team to achieve our goals and support each other in our roles Development: We are committed to helping our employees grow and develop in their careers Incentives: We offer competitive pay and benefits, as well as opportunities for bonuses and rewards Fun: We believe in having fun and enjoying our work, and we encourage our employees to do the same Compensation, Perks, and Benefits As a Remote Customer Service and Sales Representative at arenaflex, you can expect: Competitive pay, with a starting hourly rate of $18.00 and opportunities for increases up to $21.00 per hour Full benefits, including medical, dental, vision, and 401(k) with employer matching Paid vacation time and holidays Tuition reimbursement and employee referral bonuses A culture of coaching, development, and career growth opportunities Conclusion If you're looking for a challenging and rewarding role where you can make a real difference in people's lives, we encourage you to apply for the Remote Customer Service and Sales Representative position at arenaflex. With our commitment to career development, inclusive company culture, and competitive compensation and benefits, we believe that this role offers the perfect opportunity for you to grow and succeed in your career. Don't miss out on this chance to join our team and start making a meaningful impact today! Apply for this job