**Experienced Remote Customer Service Associate – Connecting People to Real Help**

At arenaflex, we're passionate about making a difference in people's lives by connecting them with the support they need. As a remote customer service associate, you'll play a vital role in helping health plans and employers connect their members and families to real people for companionship, everyday tasks, transportation, and more. If you're a people person with excellent communication skills and a passion for helping others, we want to hear from you! **About arenaflex** arenaflex is a leading organization that's dedicated to providing innovative solutions to the healthcare industry. Our mission is to empower individuals and families to live their best lives by connecting them with the resources they need. We're committed to creating a workplace culture that values diversity, inclusivity, and employee well-being. **Job Summary** As a remote customer service associate, you'll be responsible for providing exceptional customer service to our clients and their families. You'll work closely with our team to resolve issues, answer questions, and provide support in a timely and professional manner. This is a full-time, remote position that offers a competitive hourly rate, flexible scheduling, and opportunities for career growth and development. **Responsibilities** * Provide exceptional customer service to clients and their families via phone, email, and chat * Respond to customer inquiries and resolve issues in a timely and professional manner * Work closely with our team to provide support and guidance to clients and their families * Maintain accurate records and documentation of customer interactions * Participate in ongoing training and development to improve customer service skills and knowledge * Meet or exceed performance metrics and targets * Collaborate with internal stakeholders to resolve complex customer issues * Provide feedback and suggestions for process improvements **Requirements** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or similar environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Ability to pass a background check and drug test * Reliable internet connection and computer equipment (see technical requirements below) **Technical Equipment Requirements** * Wired connection to the local router or modem is required for connectivity * Laptop or desktop computer with Windows 11, at least 8GB of RAM, and a CPU speed of 1.67 GHz or higher * USB headset * Internet speed of at least 50 Mbps download * Dedicated workspace free from distractions **Preferred Qualifications** * Bilingual or multilingual skills (Spanish or Creole) * Experience working in a healthcare or social services environment * Knowledge of healthcare industry trends and regulations * Experience with CRM software and other customer service tools * Strong knowledge of Microsoft Office and Google Suite **Work Environment and Culture** * arenaflex is a remote-first organization that values flexibility and work-life balance * Our team is passionate about making a difference in people's lives and is committed to creating a positive and inclusive work environment * We offer a competitive hourly rate, flexible scheduling, and opportunities for career growth and development * Our team is dedicated to ongoing learning and development, and we encourage our employees to pursue their passions and interests **Compensation and Benefits** * Competitive hourly rate: $17/hour for English-speaking candidates, $18/hour for bilingual candidates (Spanish or Creole) * Flexible scheduling: 40-hour work week with opportunities for overtime * Opportunities for career growth and development * Major medical, dental, vision, 401(k), and statutory sick pay (for temporary assignments lasting 13 weeks or longer) * E-Verify program participation in certain locations as required by law * Reasonable accommodations for individuals with disabilities * Consideration of qualified applicants regardless of criminal histories, consistent with legal requirements **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we want to hear from you! Apply today to become a remote customer service associate at arenaflex. **Equal Employment Opportunity (EEO) Statement** arenaflex is an EEO/AA employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, inclusivity, and employee well-being. **Pay Transparency Policy** arenaflex is committed to pay transparency and provides information on compensation and benefits to all applicants. For more information, please visit our website. **Know Your Rights** arenaflex is committed to providing a safe and inclusive work environment for all employees. For more information on your rights, please visit the EEOC website. **Apply Now** Apply Job! Apply for this job