Experienced Remote Customer Service Chat Agent – Automotive Industry Expertise Required for Dynamic Engagement and Support

Introduction to blithequark Imagine being part of a pioneering force in the automotive customer engagement sector, where passion for sales, customer service, and technology converges to create an unparalleled experience. At blithequark, we embody this vision, driven by a team of enthusiastic and committed individuals who share our mission to redefine the standards of customer satisfaction. Our success story is built on the foundation of happy employees, which in turn, ensures our customers receive the best possible service. We believe in fostering a work environment that is not only productive but also fulfilling, offering a range of benefits that cater to the well-being and growth of our team members. About the Role We are currently seeking a highly skilled and motivated Remote Chat Agent to join our dynamic team. This full-time, non-exempt position is designed for individuals who are passionate about delivering exceptional customer service and are adept at navigating multiple software platforms with ease. As a Remote Chat Agent at blithequark, you will be the frontline ambassador, professionally acknowledging and responding to customer inquiries via chat and text messages in a timely and courteous manner. Key Responsibilities Respond to and engage in conversation with inbound chat and text messages, ensuring each interaction is handled with professionalism and care. Provide thoughtful and grammatically correct responses that address customer queries effectively, reflecting the high standards of blithequark's customer service. Engage with conversations within 1 minute of receipt, demonstrating promptness and efficiency in managing customer interactions. Identify and report any system errors or anomalies, contributing to the continuous improvement of our operational systems. Work towards achieving a set minimum number of conversations per hour, balancing productivity with the quality of service delivered. Maintain an ERA (Efficiency Rating Average) above 10%, with coaching and support provided to ensure success and address any performance concerns. Operate seamlessly within multiple software platforms, adapting to our technology stack with ease and proficiency. Education and Skills Required To excel in this role, you should possess a solid understanding of the automobile industry, including knowledge of various makes and models of vehicles. This foundational knowledge will enable you to provide informed and relevant support to our customers. Additionally, you must have access to high-speed internet, ensuring uninterrupted connectivity and the ability to work efficiently from a remote setting. A high school diploma or GED is required, serving as a baseline for the educational background of our ideal candidate. Work Schedule The work schedule for this position is subject to change based on departmental needs, but you can expect to work one of the following schedules: Monday (OFF), Tuesday (OFF), Wednesday (11:00 AM - 9:00 PM), Thursday (11:00 AM - 9:00 PM), Friday (11:00 AM - 9:00 PM), Saturday (11:00 AM - 9:00 PM), and Sunday (OFF). Monday (12:00 PM - 10:00 PM), Tuesday (12:00 PM - 10:00 PM), Wednesday (12:00 PM - 10:00 PM), Thursday (OFF), Friday (OFF), Saturday (12:00 PM - 10:00 PM), and Sunday (OFF). Flexibility and adaptability are key, as we strive to meet the evolving needs of our customers and the business. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Chat Agent, you will have access to continuing education opportunities, designed to enhance your skills and knowledge in customer service, technology, and the automotive industry. Our coaching and feedback mechanisms are in place to support your professional development, ensuring you have the tools and guidance needed to excel in your role and advance in your career. Work Environment and Company Culture Our work environment is built on the principles of inclusivity, respect, and open communication. We foster a culture that values diversity, creativity, and innovation, recognizing that our team members are our greatest asset. By offering remote working options, we provide our employees with the flexibility to work in a setting that suits them best, promoting work-life balance and overall well-being. Our benefits package, including affordable medical and dental insurance, 401k retirement savings plan, and paid time off, demonstrates our commitment to supporting the health, financial security, and personal time of our team members. Compensation, Perks, and Benefits At blithequark, we believe in rewarding our employees with a comprehensive compensation package that reflects their value to our organization. While specific details of our compensation and benefits structure are discussed during the hiring process, you can expect a competitive salary, coupled with a range of perks and benefits designed to enhance your employment experience. From professional development opportunities to wellness initiatives, we are dedicated to creating a supportive and rewarding work environment. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the automotive customer engagement sector, we invite you to join our team at blithequark as a Remote Chat Agent. This opportunity offers not only a chance to develop your career in a dynamic and growing industry but also to be part of a company that prioritizes employee satisfaction and customer delight. Apply now to embark on a fulfilling journey with blithequark, where your passion for delivering exceptional customer service can thrive. Ready to be part of something amazing? Apply today and discover how you can make a difference at blithequark! Apply for this job