Experienced Remote Customer Service Fraud Specialist – Credit Card Protection and Merchant Support Expert

Welcome to blithequark At blithequark, we empower millions of people around the globe to move money securely and efficiently between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our diverse team supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders, helping them grow with confidence and achieve remarkable results. Driven by our passion for success, we deliver best-in-class payment technology and software solutions that shape the future of the payments technology landscape. Job Overview We are seeking a highly skilled and dedicated Remote Customer Service Fraud Specialist to join our dynamic team. As a Remote Customer Service Fraud Specialist, you will play a vital role in providing exceptional support to our merchants and cardholders, responding to account inquiries, and identifying potential fraudulent activity. If you are passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with a leading payments technology company, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to 25 or more account inquiries per hour, providing standard and scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues, ensuring timely and effective support to our merchants and cardholders. Assist with the completion of lost or stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity, and build credit card replacement orders, completing shipping materials as needed. Develop knowledge and basic skills required to identify fraudulent credit card activity through comprehensive training, research of department policies and procedures, external regulations, and analytic techniques, as well as the expertise of more experienced fraud analysts. Collaborate with internal teams to ensure seamless support and resolution of customer inquiries and issues, fostering a culture of excellence and customer satisfaction. Minimum Qualifications To be considered for this role, you must have: A High School Diploma or Equivalent A minimum of six months of contact center or work-from-home contact center experience in the last 18 months Flexibility and openness to work schedules that include mid-shift to late shifts, weekends, and holidays as part of your weekly schedule Ability to work on camera at all times Strong communication and customer service skills, with the ability to work in a fast-paced environment and adapt to changing situations Preferred Qualifications While not required, the following qualifications are preferred: 12 months of contact center or work-from-home contact center experience in the last 18 months Banking customer service experience, with knowledge of payment processing and fraud detection principles Strong analytical and problem-solving skills, with the ability to identify and escalate potential fraudulent activity What We Offer At blithequark, we are committed to providing our team members with a comprehensive benefits package, including: Medical, dental, and vision care EAP programs and paid time off Recognition programs and retirement and investment options Charitable gift matching programs and worldwide days of service We also offer a competitive hourly rate of $15.00, although this is an entry-level role and the pay is non-negotiable. As a US-based role, you must be eligible to work in the United States and be flexible with your schedule, including working weekends and holidays. Career Growth and Development At blithequark, we are dedicated to helping our team members grow and develop in their careers. As a Remote Customer Service Fraud Specialist, you will have access to comprehensive training and development programs, including: Onboarding and orientation programs to ensure a smooth transition into your new role Ongoing training and coaching to develop your skills and knowledge in fraud detection and customer service Opportunities for career advancement and professional growth within the company Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. We are committed to providing a workplace culture that is: Collaborative and team-oriented, with a focus on achieving common goals and objectives Innovative and forward-thinking, with a commitment to staying ahead of the curve in payments technology Supportive and inclusive, with a focus on employee well-being and satisfaction How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and protection to our merchants and cardholders, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and complete an on-demand digital interview. Our recruitment team will review your application and contact you for any potential next steps. Equal Employment Opportunity blithequark is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. We are committed to creating a workplace culture that is inclusive, diverse, and respectful of all employees, and we encourage applications from qualified candidates from all backgrounds. Conclusion Join our dynamic team at blithequark and make your mark on the payments technology landscape of tomorrow. As a Remote Customer Service Fraud Specialist, you will play a vital role in delivering exceptional support and protection to our merchants and cardholders, while developing your skills and knowledge in fraud detection and customer service. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job