**Experienced Remote Customer Service Representative – Airline Operations and Customer Experience**

At arenaflex, we're dedicated to revolutionizing the travel experience by providing exceptional service to our valued customers. As a Remote Customer Service Representative, you'll play a pivotal role in ensuring our passengers have a seamless and enjoyable journey from start to finish. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading airline that's committed to innovation, customer satisfaction, and employee growth. Our mission is to provide a unique travel experience that exceeds our customers' expectations, and we're looking for talented individuals to join our team. As a remote customer service representative, you'll be part of a global team that's dedicated to delivering exceptional service, resolving complex issues, and driving process improvements. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Mastering information on all arenaflex terminal activities, cycles, and methodologies to provide expert support to our air terminals team. * Collaborating with crewmembers to resolve issues in the field, ensuring that customer calls and messages are responded to within 3 minutes or less. * Handling requests related to terminal tasks frameworks, including booking and takeoff control frameworks. * Addressing system functional inquiries promptly, working with IT or colleagues to resolve issues as quickly as possible. * Examining delays and service disappointments, escalating to arenaflex activities initiative. * Coordinating all terminal exercises during IRROPS (Irregular Operations), acting as a client advocate to create plans for the best client result. * Imparting relevant information and difficulties to dispatch/support control and impacted air terminals swiftly. * Fostering redirection recovery plans and proactively monitoring landing area times to prevent administrative infringements. * Sending Situation Reports (SITREPs) to functional leaders and partners during IRROPS. * Ensuring ideal declarations and conveniences for clients during IRROPS. * Starting and leading telephone calls with authorities. * Imparting client recovery necessities to the air terminals and the client service center (CSC). * Sending SMS messages to clients during IRROPS to keep them informed about delays, cancellations, or redirection recovery plans. **Consistent Improvement** As a Remote Customer Service Representative, you'll work collaboratively with OCC administrators, air terminal operations, flight operations, inflight, maintenance, and the CSC to constantly improve processes. You'll drive the development of IRROPS arrangements and cycles, regularly contributing to the arenaflex activities backing playbook. **Utilitarian Skills** To succeed in this role, you'll need: * Master information on air terminal activities and interdepartmental cycle streams. * The ability to identify concerns or issues and effectively resolve them while driving for excellence. * Self-drive and the capacity to work autonomously with minimal management. * Phenomenal authoritative abilities and the ability to use time productively. **Conduct Capabilities** As a Remote Customer Service Representative, you'll possess: * Solid communication, collaboration, and leadership abilities to impact performance. * Autonomous judgment and trustworthy thinking abilities. * The capacity to manage complexity to identify underlying drivers and develop effective and straightforward solutions. * Steady critical thinking and a continuous improvement attitude. * Solid written and verbal communication skills. * The ability to cultivate and foster collaboration and leadership that embodies our organization's "Motivation, Values, and Vision". **Jobs Benefits** As an arenaflex employee, you'll enjoy: * Retirement Plans: 401(k) or other retirement investment funds plans with company commitments. * Paid Time: Vacation days, holidays, and sick leave to help balance between work and personal activities. * Travel Advantages: Representative and occasionally family members receive limited or free air travel honors. * Additional Security: Inclusion to provide financial insurance to employees and their families. * Employee Assistance Programs (EAP): Services to help employees manage individual or business-related challenges. * Training and Development Potential Opportunities: Support for professional growth and career success. * Health Programs: Health and wellness drives to promote employee well-being. * Discount Programs: Employee discounts on airline tickets, hotels, car rentals, and other travel-related services. * Flexible Spending Accounts (FSAs): Pre-tax accounts for medical or dependent care costs. * Education Repayment: Financial assistance for employees pursuing further education or professional development. **Application Process** To apply for the Remote Customer Service Representative position at arenaflex, please submit your resume and a cover letter outlining your relevant experience and why you're interested in joining our team. Qualified candidates will be contacted for further screening and interviews. We look forward to welcoming passionate individuals who are eager to contribute to our mission of delivering exceptional service to our valued customers. Apply Job! Apply for this job