Experienced Remote Customer Service Representative - Call Center Operations at blithequark

Join blithequark's Dynamic Team as a Remote Customer Service Representative blithequark is revolutionizing the customer service landscape with its innovative approach to call center operations. As a leader in the industry, we're committed to delivering exceptional customer experiences and fostering a culture of excellence. We're now seeking an experienced Remote Customer Service Representative to join our team at blithequark. About the Role As a Remote Customer Service Representative at blithequark, you'll be the primary point of contact for our customers, providing top-notch service and support via inbound and outbound calls. You'll be responsible for advising members on benefits, responding to consumer inquiries, and resolving issues in a timely and professional manner. If you're passionate about delivering outstanding customer experiences and have a knack for multitasking, we want to hear from you! Key Responsibilities Handle inbound and outbound calls to advise members on benefits, respond to consumer inquiries, and resolve issues Provide education and status updates on previously submitted documents and requests Meet performance goals established for the position in areas such as efficiency, call quality, customer satisfaction, first call resolution, and attendance Own consumer inquiries and issues, ensuring timely and effective resolution Demonstrate empathy and good listening skills to build trust with customers Requirements and Qualifications To succeed in this role, you'll need: 1 year of customer service experience with the same company (previous experience in a call center environment is a plus) Excellent communication and multitasking skills Previous sales or benefits experience (ideal but not required) High school diploma or equivalent Ability to clear a background check Empathic and good listening skills We're particularly interested in candidates who are bilingual in Spanish and English, as you'll be eligible for a pay rate of $18/hour. If you're a native English speaker or have proficiency in other languages, we still want to hear from you, as our pay rate is $17/hour. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote customer service representative, you'll enjoy: A flexible schedule with a variety of shifts available Competitive hourly pay rate ($17/hour or $18/hour for bilingual candidates) Opportunities for career growth and professional development A dynamic and supportive team environment Temp-to-hire position with potential for long-term employment Company Culture and Values At blithequark, we're dedicated to creating a culture that values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applications from candidates of all backgrounds. Our recruiters are experts in their specialized fields and understand the importance of making the right match between the candidate and the company. As a member of our team, you'll be part of a fast-paced and dynamic environment that's committed to delivering exceptional customer experiences. You'll have the opportunity to work with a talented team of professionals who are passionate about their work and dedicated to making a difference. Why Join blithequark? By joining blithequark, you'll become part of a team that's shaping the future of customer service. You'll have the opportunity to: Develop your skills and expertise in a supportive and inclusive environment Take on new challenges and responsibilities as you grow in your role Collaborate with a talented team of professionals who are passionate about their work Enjoy a flexible and remote work arrangement that allows you to work from the comfort of your own home Compensation and Benefits We're committed to providing a comprehensive compensation and benefits package that reflects our values and commitment to our employees. While specific details may vary, our package typically includes: Competitive hourly pay rate Opportunities for career growth and professional development A dynamic and supportive team environment Flexible scheduling and remote work arrangement How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your updated resume to [email protected] for immediate review. Don't miss this opportunity to join blithequark's dynamic team and take your career to the next level. Location: Remote (must live within 50 miles of 64118 in KS/MO) Equal Opportunity Employer: blithequark is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Join blithequark today and become part of a team that's revolutionizing the customer service landscape! Apply for this job