Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic Environment at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch services that exceed our clients' expectations. As a company, we value innovation, teamwork, and exceptional customer service. We are now seeking an experienced and skilled Customer Service Representative to join our team in a remote capacity, based in the Houston, TX area. This is an exciting opportunity to work with a dynamic and growing organization, where you will have the chance to make a real impact and grow your career. Job Overview We are looking for a highly motivated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer issues in a timely and accurate manner, and providing support to our clients via phone, email, and other communication channels. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity. Key Responsibilities Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner Research account status and identify account issues, addressing billing inquiries and resolving billing disputes Process disconnection and reconnection requests, enroll customers, and resolve enrollment issues Provide price quotes to prospective customers and follow up with customers to attain required account information Initiate collection activity on past due accounts and process disconnection and reconnection requests Respond to emailed customer inquiries with factually and grammatically correct written communications Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role Requirements and Qualifications To be successful in this role, you will need to have a minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred. Bilingualism in English and Spanish is a plus, and previous sales experience is also preferred but not required. You should have experience in similar markets such as utilities, telecom, or cable, and a High School diploma, GED, or equivalent math and English skills are required. Essential Skills and Competencies Outstanding phone etiquette and polished communication skills (written and verbal) Ability to maintain a calm demeanor when dealing with agitated customers Attentive to detail and committed to high-quality customer service Proficiency in Windows environment and MS Word and Excel applications Comfortable in a fast-paced environment where change is commonplace Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, as well as the chance to advance your career within the company. We offer a supportive and dynamic work environment, where you will be encouraged to share your ideas and contribute to the success of our team. Work Environment and Company Culture Our company culture is built on the values of teamwork, innovation, and exceptional customer service. We believe in creating a positive and inclusive work environment, where our employees feel valued and supported. As a remote employee, you will be part of a virtual team, with regular check-ins and communication with your colleagues and supervisors. Compensation and Benefits We offer a competitive hourly rate of $17.00 per hour, as well as a range of benefits, including medical, dental, vision, and 401k. You will also have the opportunity to work from home, with a flexible schedule and a dynamic work environment. Additional Perks and Benefits Opportunity to work from home and have a better work-life balance Flexible schedule and dynamic work environment Access to training and development opportunities Chance to advance your career within the company Competitive hourly rate and range of benefits Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real impact, grow your career, and be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! How to Apply To apply for this role, please submit your resume and a cover letter, outlining your experience and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of our team. Meet Our Team Our team is dedicated to providing exceptional customer service and support to our clients. We are a dynamic and growing organization, with a strong focus on innovation and teamwork. If you are looking for a challenging and rewarding role, with opportunities for growth and development, we encourage you to join our team. Referral Bonus We also offer a referral bonus of $50 for any successful referrals. If you know someone who is looking for a new challenge and has the skills and experience we are looking for, please encourage them to apply. Apply Now Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job