Experienced Remote Customer Service Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth in a Dynamic, Home-Based Environment
About Verizon Verizon is one of the world's leading providers of technology and communications services, revolutionizing the way we connect across the globe. As a diverse network of people driven by our shared ambition to shape a better future, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here. About the Role We're seeking an experienced Remote Customer Service Representative to join our team and deliver exceptional customer experiences that solve customers' challenges in one call. As a key member of our V Team, you'll play a vital role in driving sales on products and services that will keep our customers happy and connected. If you're a problem-solver who leads with empathy, motivated by change, and passionate about delivering outstanding customer service, we want to hear from you! Key Responsibilities Deliver a positive customer experience that solves customers' challenges in one call. Drive sales on products and services that will keep customers happy and connected. Respond to customers with patience and empathy, ensuring they feel heard and cared for. Apply resources to determine the right solutions for customers' complex challenges. Meet or exceed sales targets and customer satisfaction metrics. Stay up-to-date with new tools, technologies, and sales strategies to better serve customers. What We Offer As a V Teamer, we're invested in you. We've got you covered with a total rewards package that includes: Up to $8k/year in tuition assistance. A 401(k) savings plan with company match. 8 weeks parental leave. 50% off your Verizon wireless service. And more! What We're Looking For We're looking for problem-solvers who lead with empathy, motivated by change, and passionate about delivering outstanding customer service. Specifically, you'll need to have: A high school diploma or GED. One or more years of customer service or sales experience. Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays). Meet all home office requirements and be located in the state of Florida. Even better if you have one or more of the following: Demonstrated self-discipline, time management, and ability to collaborate virtually. Experience resolving customer issues, billing, and/or handling product Q&A. Interest in learning new technologies. Experience promoting and/or selling products and services. Demonstrated communication skills. Work Environment and Culture This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. We'll provide: A monthly monetary stipend for internet service. Computer equipment. Desk and chair options after successful completion of training. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable. For specific details on Verizon's home office requirements, please visit our website. Career Growth Opportunities and Learning Benefits We're committed to helping you grow and develop your skills. As a Remote Customer Service Representative, you'll have access to: Regular training and development opportunities. Opportunities for career advancement and professional growth. A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Equal Employment Opportunity and COVID-19 Vaccination Requirement We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). How to Apply If you're looking for a career that challenges and inspires you, apply today. Once you've submitted your application, you may be required to take an assessment (30 minutes) and record audio responses to interview questions (30 minutes). If you're selected to move forward, one of our recruiters will be in touch. Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with Verizon! Apply for this job