Experienced Remote Customer Service Representative – Delivering Exceptional Policyholder Experiences through Effective Communication and Problem-Solving Skills at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to providing top-notch customer service experiences that exceed our policyholders' expectations. As a leader in the insurance industry, we understand the importance of having a skilled and compassionate team that can address the needs of our clients with professionalism and empathy. Our Customer Service Representatives play a vital role in ensuring that our policyholders receive the support they need, and we are currently seeking an experienced and motivated individual to join our team as a Remote Customer Service Representative. Job Overview As a Remote Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and/or interested third parties. This role requires a unique blend of communication, problem-solving, and organizational skills, as well as the ability to work effectively in a fast-paced, remote environment. Primary Duties and Responsibilities Engage in heavy phone contact with policyholders, providers, and interested third parties to address their inquiries and concerns in a professional and courteous manner. Process policyholder requests from correspondence, phone calls, and emails, ensuring timely and accurate responses to all inquiries. Review and maintain new and revised procedures regarding policy information, staying up-to-date on the latest developments and changes in the industry. Maintain department standards for number of calls, average handle time, and time management, consistently meeting or exceeding performance targets. Provide exceptional customer service, demonstrating a strong commitment to policyholder satisfaction and loyalty. Requirements and Qualifications To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the requirements of the position. These include: A high school diploma or equivalent, with some college preferred. At least one year of office experience, with telecommunications experience being a plus. A background in life and health insurance, as well as knowledge of insurance operations, is highly desirable. Excellent communication, both written and oral, and organization skills, with the ability to maintain confidentiality and handle sensitive information with discretion. Strong decision-making skills, with the ability to analyze situations and make logical conclusions, as well as demonstrated mathematical abilities and basic PC skills. Able to handle high-stress situations calmly and with tact and professionalism, with a strong focus on providing exceptional customer service in all interactions. Physical and Technical Requirements This role requires heavy phone and PC usage, with extended periods of sitting and frequent reaching above shoulder level. You will need to have a reliable and quiet workspace, with a minimum upload speed of 20mbps and a smartphone. blithequark will provide a company workstation, and you will be required to have a fire extinguisher in your home and a designated workspace that meets our safety and security standards. Work Environment and Culture At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you will be an integral part of our team, with opportunities to collaborate with colleagues and contribute to the growth and development of our organization. We offer a range of benefits, including competitive compensation, paid time off, and opportunities for professional development and advancement. Career Growth and Development Opportunities At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement and professional growth. We encourage our employees to take ownership of their careers, with a focus on continuous learning and improvement. Compensation and Benefits We offer a competitive compensation package, with a range of benefits that include paid time off, holidays, and opportunities for professional development and advancement. We also offer a pay differential for bilingual employees, as well as a range of other perks and benefits that support the well-being and success of our employees. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Service Representative, you will have the chance to make a real difference in the lives of our policyholders, while also growing and developing your career in a supportive and inclusive environment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today! Apply for this job