Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction for blithequark

Welcome to blithequark At blithequark, we are dedicated to providing top-notch services that prioritize our customers' safety and the well-being of our environment. We utilize the finest products available in the industry, ensuring effective and valuable solutions for our clients. As a leading player in the pest control sector, we are committed to excellence and customer satisfaction. Our company, blithequark, is proud to be part of a larger family of companies that share our vision and values. About the Role We are seeking an experienced and skilled Remote Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you will be responsible for managing incoming calls, responding to customer inquiries, and providing exceptional support to our clients. This is a full-time position, with a schedule of Monday to Friday, and can be performed remotely or in-office if located in a desired area. Key Responsibilities Manage incoming calls and customer inquiries in a professional and courteous manner Maintain and update a customer "Sales lead" database to ensure accurate and efficient tracking of customer interactions Respond to routine customer questions and concerns promptly, providing timely and effective solutions Identify and assess customer inquiries to achieve customer satisfaction, escalating issues as necessary Develop a strong knowledge of blithequark's products, processes, and services to provide informed and effective support Maintain an efficient calendar of day-to-day activities, prioritizing tasks and managing time effectively Participate in education and training programs to enhance skills and knowledge, ensuring continuous improvement and growth Perform all duties assigned by management, contributing to the overall success of the customer service team Why Join blithequark? At blithequark, we believe that our people are the key to our success. We offer a comprehensive range of benefits, including: Overtime pay for applicable roles Paid Time Off, Paid Sick Time, and Paid Holidays Medical, Dental, and Vision Insurance Company Provided Life Insurance 401K with Employer Match Health Savings Account (HSA) with Automatic Employer Contribution Flexible Spending Account (FSA) and Dependent Care FSA Voluntary Life Insurance (Employee, Spouse, and Child) Voluntary Short-Term and Long-Term Disability Voluntary Aflac Options (Accident, Critical Illness, and Hospital Indemnity Coverage) Employee Assistance Program Educational Resources and Training provided on-the-job These benefits are effective on the 1st of the month following the date of hire, ensuring that you and your loved ones are protected and supported from the start. Qualifications and Requirements To be successful in this role, you will need: A high school diploma or equivalent Strong communication skills, both verbal and written Excellent customer service and in-person presentation skills Strong organizational, time management, and multi-tasking skills Creative, patient, and compassionate approach to achieving customer satisfaction Self-motivated and driven to succeed Firm knowledge of Microsoft Word, Excel, PowerPoint, and Mac Able to pass a background check Pest control customer service experience preferred, but not essential Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer ongoing education and training programs, designed to enhance your skills and knowledge, and support your career advancement. Our company culture encourages innovation, creativity, and collaboration, providing a dynamic and engaging work environment that fosters success and satisfaction. Work Environment and Company Culture Our team at blithequark is passionate about delivering exceptional customer service and driving business success. We value our employees and recognize the importance of a positive and supportive work environment. Our company culture is built on the principles of respect, integrity, and teamwork, ensuring that every employee feels valued, empowered, and motivated to succeed. Compensation and Perks We offer a competitive compensation package, designed to attract and retain top talent. Our benefits and perks are designed to support your well-being, recognize your contributions, and reward your achievements. From comprehensive health insurance to generous paid time off, we are committed to providing a rewarding and supportive work environment that enhances your quality of life. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. Join our team and become part of a dynamic and growing company that values its employees and is committed to excellence. Apply now and take the first step towards a fulfilling and successful career with blithequark. Apply for this job